Apply for future opportunities

Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?

If you’re looking to move roles in the next couple of months, we’re interested in hearing from talented people like you. Submit an application to be considered for future opportunities at Opencast. Our Talent Engagement team will review your application and will be in touch to let you know how we would like to proceed.

Do you want to use service design to make systems simpler, fairer and more effective?

Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another?

As a Service Designer (Consultant), you’ll connect people, processes and technology to improve how services are delivered, whether that’s helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.

The role

You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.

You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client.

If you tend to take on more of a leadership role in projects, you may be better suited to our Senior Consultant Service Designer role.

Requirements

This role involves weekly on-site work, and you’ll be required to travel regularly to client locations across the UK. We’re looking for people who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our clients.

Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process.

SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants must have UK citizenship and have lived continuously in the UK for at least the past five years, with no single absence exceeding 28 consecutive days. Nationality and immigration status may also be considered as part of the vetting process. We are unable to progress applications from candidates who do not meet these requirements.

If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying.

We are recruiting for multiple positions, with opportunities available immediately and in the coming months. If you are interested in joining Opencast, we encourage you to apply.

Essential experience

To succeed in this role you need experience of working as a Service Designer across a range of complex projects.

In your CV and the interview, please show how you have

Experience with the GDS / Gov Design Systems

Analysed and synthesised complex information into actionable insights, needs and recommendations

Conveyed complex information using storytelling techniques

Designed artefacts to evidence existing and new service systems and experiences

Designed prototypes to test new service concepts

Designed and facilitated workshops and co-design sessions

Helped clients see the value of the design process

Clearly and diplomatically articulated tensions between technical, business and user needs.

Designing to government service standards

Worked in agile delivery teams

In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant.

In the interview, please show how you have

Built trust and developed strong working relationships with stakeholders