We are a growing pediatric dental office dedicated to providing high-quality, compassionate care to children and their families. We pride ourselves on creating a welcoming, positive, and fun environment for every patient who walks through our doors.

Position Overview

The Pediatric Front Desk Coordinator is the first point of contact for patients and families, playing a key role in delivering an exceptional patient experience. This role is responsible for managing the front office, supporting scheduling and administrative functions, and ensuring a smooth flow throughout the day.

Key Responsibilities

Greet patients and families with a warm, friendly, and professional demeanor

Check patients in and out efficiently while maintaining accuracy

Schedule appointments and manage the daily schedule to optimize patient flow

Answer phones, respond to inquiries, and assist with patient needs

Verify insurance eligibility and update patient information

Collect payments, co-pays, and balances

Maintain accurate patient records and documentation

Coordinate with clinical team to ensure smooth transitions between front and back office

Manage appointment confirmations and follow-ups

Support overall office organization and cleanliness of the front area

Qualifications

Prior dental or medical front office experience preferred (pediatric experience a plus)

Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred

Strong customer service and communication skills

Ability to multitask in a fast-paced environment

Basic understanding of insurance verification and scheduling preferred

High attention to detail and organization

What We’re Looking For

Friendly, outgoing, and patient-focused personality

Strong communication and interpersonal skills

Highly organized and detail-oriented

Team player with a positive attitude

Ability to stay calm and professional in a busy environment