OUR STORY

🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow !

Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.

Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.

With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.

Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.

📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

WHY WE NEED YOU?

Driven by our continuous growth and expanding high-density infrastructure, we are looking for a Datacenter Field Operations Manager responsible for leading on-site IT operational support and field services across Scaleway datacenters.

Acting as the key operational relay between our datacenter sites and central teams, your core mission will be to directly oversee the field organization across our 2 Parisian clusters:

Paris North Cluster (Saint-Ouen-l'Aumône)

Paris South Cluster (Vitry-sur-Seine)

You will have direct hierarchical management over both Team Leaders and all Datacenter IT Technicians across these sites (approx. 8 to 10 people in total). You will ensure operational uptime and service performance, guarantee strict alignment with our KPIs/SLAs, manage relationships with key hardware and service suppliers on the ground, and continuously drive process improvements as we rapidly scale our production teams.

YOUR FUTURE TEAM

We work in a collaborative, fast-paced, and results-oriented environment centered on service excellence, accountability, and continuous improvement.

Your Direct Team & Reporting Lines: You will directly line-manage a total team of 8 to 10 field members structured across 2 clusters: Paris North & Paris South Clusters.

Cross-functional Collaboration: You will partner closely with internal stakeholders (Supply, Deployment, Hardware Support, Product Engineering) and external hardware/service suppliers.

Your future management structure: You will report directly to the Datacenter Operations Manager.

Work Location & Environment: Office-based in Paris, with regular travel and hands-on presence across our Parisian datacenter clusters, visits to supplier facilities, and occasional international travel.

YOUR DAILY ROUTINE

Direct Team Management & People Development: Lead and mentor the Team Leaders and Technicians across both clusters (8–10 people). Set clear operational goals, conduct performance reviews, support career progression, and foster cohesive, accountable on-site teams.

Operational Relay & KPI Tracking: Serve as the primary field operational anchor for central teams. Ensure end-to-end delivery of on-site IT operations, monitor SLA/KPI adherence, build reporting dashboards, and deploy rapid corrective action plans when bottlenecks arise.

Scale & Workforce Planning: Organize shifts, rotations, and capacity planning across both sites to support growing High-Performance Computing (HPC) demands and ensure round-the-clock site operational readiness.

Supplier & Vendor Management: Act as the primary field contact for hardware vendors and service providers, enforcing strict on-site SLAs, quality compliance, and intervention safety.

Cross-Functional Coordination: Align on-site execution with Supply, Deploy, Hardware Support, and Product Engineering initiatives to support company-wide production milestones.

Tooling & Asset Governance: Supervise ticketing workflows, inventory movements, and operational logs using Jira Service Management, Odoo, and Google Sheets.

Scaleway is a company certified under SecNumCloud. A background check is mandatory in order to join the company.

At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive.

All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic.

We believe great ideas come from everywhere, and everyone which is why you should definitely apply.