Redwood Credit Union is seeking a Vice President of Consumer Lending who will be responsible for driving a strategic plan and directing all consumer lending activities for Redwood Credit Union (“RCU”). This role is responsible for the full consumer credit portfolio (auto, personal, credit card and indirect lending) across the credit union, driving growth through digital first experiences, modernizing lending through technology, and deepening Member relationships through data-driven personalization. Emphasis is placed on providing excellent Member experiences, significantly growing the business (while minimizing loan-loss exposure), recruiting, developing, and retaining superior team members, and managing sound, compliant lending operations.

Key Responsibilities

Executive Leadership

o Review and identify cost-effective utilization of all resources. Lead and direct the management of human capital to ensure the availability of skills and abilities needed to meet RCU’s vision, mission, values, and service doctrine.

o Serve as a member of the Leadership team, providing leadership and direction for RCU.

o Communicate with senior management regarding all aspects of consumer lending and consumer lending operations, procedures, policies, and strategies.

o Recognize problems, issues, and opportunities; evaluate and consider alternatives; develop, present, and recommend strategic and tactical opportunities; and make appropriate decisions.

o Attend and actively participate in Leadership team meetings, staff meetings, strategic and operational planning sessions, etc.

o Act or appoint appropriate loan operations team members as liaison to audit and compliance officers for audit and compliance concerns to ensure adherence.

o Serve on and/or direct a number of committees to strive for consensus to ensure effective interface and communication of policies, programs, and goals among lending services, other departments, and branches.

o Manage the overall development of lending through business-development programs, motivate staff to sell and market RCU, and partner with marketing and analytics to take an active role meeting Members’ needs.

o Partner with IT/data teams to build and enhance lending automation, AI-driven tools, real time decisioning, and predictive analytics to improve the lending lifecycle.

o On behalf of RCU, “own” the end-to-end borrower experience including the relationships with key assigned vendor partners such as SavvyMoney, MeridianLink and CU Direct.

o Evaluate and implement vendor partnerships to drive growth, improve speed, delivery and Member Experience.

o Participate in and represent RCU at internal and external events, conferences, and community functions. Additionally, provide leadership and participation in industry trade groups, advisory boards, etc.

Program Management

o Recruit, select, train, motivate, coach, mentor, and evaluate reporting staff.

o Lead and direct all consumer loan activities: origination, processing, underwriting, and the closing/funding of all consumer loans and credit cards.

o Design and execute lending strategies that increase Member engagement and product adoption.

o Partner with Marketing and branch teams on referral programs, relationship-based pricing and Member engagement initiatives.

o Hands-on experience or strong working knowledge of AI/Machine Learning applications used in lending as well as a deep understanding of pre-approval execution.

o Develop and implement loan pricing (via ALCO) and portfolio management strategies that will meet or exceed return on asset targets while meeting loan growth goals.

o Evaluate lending products, policies, procedures, practices, documents, and forms to assure efficiency, compliance, and Member service.

o Provide exceptional service to all external and internal Members and clients.

o Continually assess the competitiveness of all programs and practices against the relevant comparable companies, industries, and markets; balance the needs of RCU and the needs of Members.

o Establish and maintain credibility throughout RCU by being an effective listener and problem solver for team members on all lending related issues.

Minimum Qualification: Knowledge, Skills and Abilities

Ability to manage and develop multiple diverse sales and operational units with the inherent conflicts from demands and priorities.
Thorough knowledge of all aspects of financial institution consumer lending methods, practices, and services; knowledge of consumer lending best practices.
Thorough knowledge of modern management techniques and practices.
Current knowledge of all laws, rules and regulations pertaining to consumer lending and consumer loan documentation.
Technology fluency and comfortability in driving change management with an appetite for applying AI/emerging tech in to lending processes.
Knowledge of credit and interest rate economics.
Knowledge of assets, liabilities, and credit dynamics in a lending environment.
Strong negotiation, persuasion, and public speaking skills.
Strong analytical skills with the ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches.
Ability to plan, implement, and evaluate the achievement of strategic and business plan goals, objectives, and work plans.
Ability to lead, motivate, and supervise team members.
Ability to communicate effectively, both verbally and in writing.
Ability to establish and maintain effective working relationships with a diverse group of people including Board Members, regulators, team members, attorneys, vendors, partners, and other parties.
Ability to travel 20% of time.

The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business administration, finance, or closely related field, with a minimum of ten years’ experience with lending in a financial institution, and a minimum of three years of progressive leadership experience.

Compensation: Base starting range: $179,248 to $210,873 annually commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks

RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!

Physical Requirements

Ability to stand, bend, stoop, sit, walk, twist, and turn.
Ability to lift up to 25 pounds.
Ability to use a computer keyboard and calculator.
Work environment is indoors; majority of the time is spent sitting at a desk.

*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer