As an IT Enablement Coordinator, you will be responsible for coordinating and enhancing the user experience for IT employees – Onshore & Offshore.

You will work closely with HR to supporting the IT new hire onboarding experience. You will be responsible for supporting and tracking overall IT internal spend and forecast, and will be the liaison between IT, Finance, and HR to ensure the accurate headcount and spend forecast is communicated and managed.

Work closely with various IT leaders to provide help and guidance on their spending and vendor engagement program.

Support and coordinate IT new employee trainings. Support strategic alignment process with Penumbra business teams. Support activities to improve overall user experience working with various IT groups.

You will also be assisting in managing and coordinating the relationship between key strategic vendors and IT business partners, understanding the complete breadth of professional services provided by vendors and current support services for each IT group.

Responsible for understanding the types of services being provided to Penumbra IT, oversee work product of each vendor account, including projects, project cost, SOW management, SLAs, executive reporting and serve as point person for Penumbra IT VMO and Vendors.

Partners with key stakeholders across the IT Org to ensure that financial, performance, risk and compliance requirements are being met as per Penumbra Supplier Quality, Legal, Finance requirements.

Specific Duties and Responsibilities

Partner with HR to assist in the coordination and enhancement of the IT new hire onboarding process; making sure new hires have all the required information, assets, access, cube allocated when they are onsite 1st day of their employment start.
Manage basic training required for IT new hires - generic as well as specific to their job; introducing them to the rest of the team, send out a welcome email to new hires and rest of the IT team communicating the start of new employees.
Organize a welcome lunch with the reporting manager and other senior members of the team.
Assist in the coordination and vendor management to enhance the IT vendor relationship management program scalable to support Penumbra IT vendors / Partners working with Penumbra IT members on various projects or on-going operational support.
Build effective relationships with suppliers/vendors and work to understand the service level agreements to manage supplier performance proactively to ensure to drive process improvements that will result in IT cost reduction, productivity, and service level enhancements.
Establish vendor alliances through communication and information sharing. Ensure vendors remain focused on our mutual goals, plans, and investments to meet our growing needs.
Ensure service levels are maintained, schedules are met, and formal reporting and invoicing are timely and accurate.
Partner with the senior managers across IT to maintain the IT budget, forecast and identify opportunities for cost savings.
Partner with senior management to assist in the negotiation of new and yearly software and hardware contracts.
Support and plan IT employee trainings as part of the onboarding of new IT team members.
Plan and manage IT meetings like – All Hands meetings, Strategy & Planning, Alignment meetings with other organizations within Penumbra.
Track and manage IT headcount growth and hiring working with HR partner for IT.
Support IT team in activities related to improving user experience for different employee profiles like manufacturing and non-manufacturing, office employees.
Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
Ensure other members of the department follow the QMS, regulations, standards, and procedures.

What We Offer

A collaborative teamwork environment where learning is constant, and performance is rewarded.
The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.
A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures, and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada, and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local laws.

If you reside in the State of California, please also refer to Penumbra's Privacy Notice for California Residents.

For additional information on Penumbra’s commitment to being an equal opportunity employer, please see Penumbra's AAP Policy Statement.