Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

A Day in the Life:

Monitor infrastructure health dashboards and respond to alerts impacting servers, endpoints, virtualization, backup, and enterprise services

Investigate incidents and service disruptions, identify root causes, and work toward timely resolution

Perform scheduled server and endpoint patching activities using Microsoft MECM/SCCM

Complete service requests related to software deployments, application installations, account updates, and endpoint support

Execute approved change tasks, validate successful implementation, and document outcomes

Support the ongoing maintenance, optimization, and upgrade of SCCM infrastructure

Review VMware vSphere and vCenter environments to ensure virtual machines and platform services remain healthy and available

Monitor backup operations, investigate failed jobs, and coordinate with vendor support when escalations are required

Troubleshoot issues across Windows servers, storage platforms, networking components, and enterprise compute services

Maintain accurate and detailed ticket records, including troubleshooting steps, status updates, risks, and resolutions

Communicate proactively with clients and internal teams to provide progress updates and set clear expectations

Collaborate with engineers, service owners, and vendor partners to resolve complex issues and improve operational reliability

Identify recurring incidents and contribute recommendations that enhance service stability and efficiency

Verify service restoration following incidents, maintenance activities, and change implementations to ensure a positive client experience

What You Bring:

7+ years of experience supporting enterprise endpoint management and patching using Microsoft MECM/SCCM

Strong troubleshooting skills across Windows servers, endpoints, virtualization, storage, and backup technologies

Knowledge of VMware vSphere and vCenter administration and operational support

Experience monitoring infrastructure health and responding to alerts in a production environment

Understanding of backup and recovery concepts, including investigation of failed jobs and service disruptions

Familiarity with IT service management practices, including incident, request, problem, and change management processes

Ability to follow documented procedures while exercising sound judgment in troubleshooting and issue resolution

Strong attention to detail with a commitment to maintaining accurate documentation and ticket records

Excellent communication skills with the ability to clearly explain technical issues and provide timely status updates

Ability to prioritize competing tasks and manage multiple requests in a fast-paced operational environment

Collaborative mindset with experience working alongside technical teams, service owners, and vendor partners

Commitment to delivering reliable, client-focused support while continuously improving operational efficiency and service quality

Why Work at Long View:

Great people and culture

Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

Interesting work – Be part of exciting projects while accessing all the latest technologies

Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know