Skip to content
Jobgether

Sr. Software Technical Support Manager

USRemote · United States
Manager · Full-time · Customer Success
POSTED 6 NOVVERIFIED 11M AGO
Apply Ask
Pay · Jobgether
$101k–$153k
p25–p75 · n=86
Open for
0d
since 6 Nov
Hiring · 30d
2,000
+648 net · open roles
KubernetesDockerSQL

Accountabilities

You will serve as a senior technical resource for the Program Management team, helping coordinate software initiatives, manage technical dependencies, and ensure operational stability. Your responsibilities will include:

Oversee and support the entire Software Development Life Cycle (SDLC), from planning and development through implementation, maintenance, and production support.

Manage technical projects from assignment through implementation, ensuring milestones and delivery objectives are achieved.

Monitor system performance and proactively identify, assess, and mitigate technical and operational risks.

Support program leadership with change management activities, dependency assessments, and Critical Path Method (CPM) planning.

Develop and maintain risk burndown charts to track dependencies, mitigation strategies, and project readiness.

Identify technical requirements, system impacts, and integration dependencies during early software planning stages.

Coordinate development readiness assessments, technical discovery, and requirements reviews.

Support production incidents, performance issues, defect resolution, and ongoing software maintenance activities.

Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.

Collaborate with multiple technical teams to manage system dependencies and resolve complex cross-platform challenges.

Coordinate technical resources during high-priority production incidents to support timely resolution.

Monitor team velocity and contribute to capacity planning and resource allocation.

Recommend and implement process improvements to strengthen software delivery, operational efficiency, and technical performance.

Communicate technical risks, project status, and recommendations clearly to Program Managers and other stakeholders.

Requirements

The ideal candidate is a technically experienced and highly organized professional with strong enterprise software development knowledge, proven leadership capabilities, and the ability to manage complex integrated systems. You should bring:

Bachelor's degree or equivalent academic qualification from an accredited college or university in a relevant field.

At least 8 years of experience in an enterprise software development environment.

At least 3 years of hands-on computer programming experience, including developing complex web applications.

Experience with Docker, Kubernetes, cloud integration, containerization, and CI/CD pipelines.

At least one of the following certifications:

SAFe Release Train Engineer (RTE).

SAFe Architect.

PMI Agile Certified Practitioner (PMI-ACP).

Experience supporting complex, integrated production software systems and managing technical dependencies and critical project paths.

Strong understanding of the Software Development Life Cycle (SDLC), software project planning, and change management.

Demonstrated ability to identify technical risks and dependencies early in the planning and development process.

Experience working across multiple technical teams, platforms, and system integrations.

Proven ability to troubleshoot production incidents, performance issues, software defects, and maintenance challenges.

Strong knowledge of APIs, web services, system interfaces, and Interface Control Documents (ICDs).

Familiarity with application and server architecture, Windows and/or Linux server environments, and network connectivity fundamentals.

Understanding of databases, SQL concepts, Docker/Kubernetes environments, CI/CD pipelines, and GitHub.

Proficiency with Microsoft Office applications and collaboration tools such as Zoom.

Strong analytical, troubleshooting, documentation, and problem-solving skills.

Excellent communication and stakeholder management abilities, including the capacity to explain complex technical concepts to non-technical audiences.

Demonstrated leadership, organizational, time management, budget management, and risk management capabilities.

Adaptability, teamwork, and the ability to coordinate priorities in demanding technical environments.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

Source · JobgetherFirst seen 6 NovOriginal ↗