Accountabilities

Enterprise IT Operations and Infrastructure
Lead enterprise IT operations, including corporate infrastructure, networks, end-user technology, IT support, and administration of enterprise systems.
Ensure employees have secure, reliable, and accessible technology services that support productivity across global locations.
Establish and maintain standards for device management, software deployment, identity administration, access management, and IT service delivery.
Oversee technology onboarding, internal role transitions, and offboarding processes to ensure appropriate access provisioning and timely deactivation.
Partner with HR, Contracts, and business leaders to improve technology provisioning, deprovisioning, and access management workflows.
Leverage AI and automation to streamline IT support, reduce manual administrative tasks, proactively identify technical issues, and improve service efficiency.
Monitor operational data and service metrics to continuously improve response times, resolution rates, service quality, and employee experience.
Ensure technology services operate effectively across international locations, taking into account time zones, connectivity, language, regulatory requirements, and local support needs.
Business Continuity and Operational Resilience
Develop and maintain business continuity and disaster recovery strategies for corporate IT infrastructure, enterprise services, and systems under the team's responsibility.
Identify critical technology services, dependencies, and operational risks that could disrupt business activities or employee productivity.
Coordinate disaster recovery testing, incident simulations, and continuity exercises to validate organizational preparedness.
Collaborate with Engineering and system owners to identify shared technology dependencies, coordinate recovery procedures, and address cross-functional risks.
Monitor operational resilience and communicate significant continuity risks, recovery readiness, and remediation progress to technology leadership.
Cybersecurity and Technology Risk Management
Lead the enterprise information security program, establishing and maintaining security policies, standards, controls, and risk management practices.
Oversee cybersecurity operations, identity and access management, vulnerability management, security monitoring, threat detection, and data protection.
Direct security incident response, investigations, and remediation activities to protect organizational systems and sensitive data.
Collaborate with Engineering, Product, Data, Legal, and Risk and Compliance teams to integrate security and privacy requirements into technology solutions and operational processes.
Oversee cybersecurity framework implementation, third-party security assessments, audits, and relevant certifications.
Promote a strong security culture through employee awareness initiatives, training, and clear accountability for protecting organizational information.
Maintain visibility into enterprise cybersecurity risks and regularly communicate security posture, incidents, and remediation priorities to senior leadership.
Technology Vendor and Financial Management
Establish effective governance of technology vendors, software portfolios, contracts, licenses, and enterprise technology investments.
Oversee vendor performance, contract management, software governance, and license utilization to improve efficiency and reduce operational risks.
Lead centralized software intake and evaluation processes to ensure technology investments align with business requirements, security standards, and financial objectives.
Identify opportunities to consolidate redundant platforms, eliminate underutilized licenses, and simplify the enterprise technology ecosystem.
Partner with Finance and department leaders to manage technology budgets, forecasting, cost allocation, and financial accountability.
Use data, AI, and automation to improve visibility into technology spending, vendor performance, software utilization, and cost optimization opportunities.

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