Accountabilities
As a Captive Client Leader, you will oversee strategic client relationships, ensure high-quality service delivery, and coordinate internal expertise to support clients' evolving needs. Your responsibilities will include:
Leading strategic engagement across a portfolio of captive insurance clients and serving as the primary relationship contact for senior executives.
Conducting annual account planning discussions aligned with client priorities, service expectations, and commercial objectives.
Organizing strategic reviews and consultations with subject matter experts to provide market insights, external perspectives, and forward-looking recommendations.
Reviewing stewardship reports, performance data, and service metrics to identify opportunities for improvement and additional value creation.
Coordinating internal teams across different insurance domiciles, Global Capability Centres, and business functions to deliver integrated client solutions.
Identifying opportunities to strengthen client relationships, improve account profitability, and expand relevant service offerings.
Translating complex technical, financial, and operational information into clear client communications and actionable strategic recommendations.
Maintaining strong governance practices and ensuring consistent execution of service schedules, client commitments, and regulatory requirements.
Coaching and mentoring junior colleagues to strengthen client leadership capabilities and promote consistent service delivery standards.
Contributing to the development of a more proactive, commercially focused, and data-driven client engagement model.
Acting as a central point of coordination between clients and internal specialists to ensure effective collaboration and long-term partnership development.
Requirements
The ideal candidate is a strategic and commercially minded client leader with experience in advisory services, relationship management, and complex organizational environments. The following qualifications and capabilities are expected:
Bachelor's degree or equivalent professional experience in Business, Finance, Risk Management, or a related field.
Demonstrated experience in advisory client engagement, with the ability to understand complex client priorities, business challenges, and risk financing objectives.
Proven ability to build trusted relationships with senior executives and operate as a strategic advisor.
Strong strategic and commercial thinking, with the ability to connect client needs, business opportunities, and organizational capabilities to generate measurable value.
Experience coordinating specialists and influencing stakeholders across matrixed organizations without relying on formal authority.
Proven track record of managing client service delivery, account planning, service schedules, and stewardship activities.
Strong understanding of governance requirements and the importance of maintaining high standards of operational execution.
Excellent verbal and written communication skills, including the ability to present technical information, market insights, and performance data in a clear and compelling manner.
Sound judgment, adaptability, and the ability to navigate ambiguity and evolving business priorities.
Strong learning agility and the ability to identify when specialist expertise is needed to address complex client challenges.
Previous experience leading, coaching, or mentoring colleagues to strengthen team capabilities and client service standards.
Strong relationship-building, collaboration, negotiation, and stakeholder management skills.
Benefits
Competitive annual base salary, determined by qualifications, professional experience, skills, and geographical location. The specific salary range was not disclosed in the original posting.
Eligibility for an annual discretionary performance bonus through an incentive compensation plan.
Comprehensive medical, dental, and vision insurance.
401(k) retirement savings plan with employer contributions.
Employee stock purchase plan.
How Jobgether works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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