Accountabilities

Product Vision and Strategy: Define and own the vision, strategy, and roadmap for Protection Programs, connecting customer value, risk reduction, and sustainable business performance.

Customer and Market Understanding: Develop a deep understanding of homeowners, guests, internal teams, and insurance or protection partners to identify meaningful customer needs across the reservation lifecycle.

Portfolio Strategy: Develop and manage a portfolio of offerings, including damage protection, travel insurance, and chargeback insurance, determining where to invest, expand, refine, or retire programs.

Commercial Model Ownership: Partner with Commercial, Finance, and external providers to develop and optimize program economics, evaluating pricing, conversion, coverage, partner economics, claims costs, and operational expenses to improve sustainable contribution.

Growth and Business Cases: Identify and validate opportunities across customer segments, distribution moments, packaging, pricing, and partner capabilities. Translate opportunities into clear business cases and measurable product initiatives.

End-to-End Customer Experience: Improve the protection journey from discovery and selection through purchase, servicing, cancellation, and claims, ensuring coverage terms, eligibility requirements, and customer expectations are clear.

Go-to-Market Strategy: Collaborate with Commercial and go-to-market teams on positioning, packaging, channel strategy, and enablement to ensure programs are compelling, accurately represented, and easy to adopt.

Operational Reliability and Compliance: Work with Operations, Claims, Support, Legal, Compliance, and external partners to establish reliable, scalable program rules and service processes that meet applicable requirements.

Performance Measurement: Use customer research and data to monitor awareness, attachment and adoption, conversion, retention, loss and claims trends, customer satisfaction, and unit economics. Adjust priorities based on performance and emerging evidence.

Cross-Functional Delivery: Lead initiatives from discovery and business case development through definition, delivery, launch, and iteration, aligning teams on outcomes, dependencies, and decisions.

Strategic Decision-Making: Balance customer experience, commercial returns, risk exposure, and operational complexity, communicating tradeoffs and recommendations to senior stakeholders.

Customer Advocacy: Represent customer needs and the overall health of the Protection Programs portfolio in product decisions, helping teams develop a shared understanding of program performance and customer value.

AI-Enabled Product Development: Use AI tools, large language models, and agents to rapidly prototype solutions and validate hypotheses, partnering with Engineering to turn proven concepts into scalable production capabilities.

Requirements

Product Management Experience: At least 10 years of product management experience, including 0-to-1 product development and ownership of strategy and delivery for complex products or product areas.

Commercial and Business Model Expertise: Strong commercial judgment and experience owning or materially influencing a product's business model, including revenue, margin or contribution, pricing, adoption, partner economics, and cost-to-serve.

Strategic Execution: Demonstrated ability to turn ambiguous opportunities into focused strategies, business cases, roadmaps, and measurable business outcomes.

Relevant Product Experience: Experience building products involving financial risk, insurance, payments, lending, warranties, fraud, disputes, or other regulated or partner-dependent services. Direct insurance experience is an advantage.

Go-to-Market Knowledge: Ability to connect product strategy with execution across customer segmentation, positioning, packaging, distribution, and sales or channel enablement.

Customer Discovery: Strong customer research and discovery skills, with the ability to balance customer needs against business viability, risk controls, partner requirements, and operational realities.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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