Accountabilities:

You will oversee core IT and identity operations while leading technical improvements that reduce manual work, strengthen access management, and improve the employee experience. Your main responsibilities will include:

Manage the IAM, IT, and Workplace Technology request queue alongside the team, ensuring high standards of service quality and turnaround times.

Own and deliver the technical roadmap, prioritizing initiatives such as SCIM-based day-one provisioning, Okta improvements, automated access reviews, and device enrollment.

Automate repetitive IT and access management tasks using identity platforms, scripting, workflow automation, APIs, and AI tools.

Manage joiner, mover, and leaver processes to ensure employees receive appropriate access when they join or change roles and that access is promptly revoked when they leave.

Maintain audit-ready access controls and collaborate with Security and Governance, Risk, and Compliance teams on least-privilege practices, access reviews, and evidence collection for PCI DSS and SOC 2.

Partner with Security Engineering on privileged access decisions, policy exceptions, and other matters requiring specialist security input.

Mentor fellow engineers, review their work, and support their professional development.

Monitor and report on operational performance, including request volumes, resolution times, and the impact of automation.

Requirements

The ideal candidate brings strong technical experience across corporate IT, identity management, and workplace engineering, combined with the ability to take ownership of projects and improve processes in a changing environment. The key requirements include:

Senior-level experience in IT, IAM, or corporate engineering, preferably within a fast-growing technology company.

Hands-on experience with an identity provider such as Okta, Entra ID, or Google Workspace, including SSO, SCIM, and identity lifecycle management.

Proven ability to automate manual IT and access management processes using scripting, workflow automation tools, or APIs.

Experience administering SaaS applications and managing endpoints through platforms such as Jamf, Kandji, or Intune.

Strong understanding of access control principles, particularly least privilege, and the judgment to identify when security escalation is required.

Experience managing technical projects from initial planning through implementation and delivery.

Ability to mentor colleagues, provide constructive technical feedback, and contribute to a collaborative engineering culture.

Clear, friendly, and effective written communication skills, with the ability to support colleagues across different business functions.

Nice to have

Experience in fintech, payments, or another regulated industry.

Familiarity with compliance frameworks and standards such as PCI DSS, SOC 2, and ISO 27001.

Experience conducting access reviews and preparing audit evidence.

Experience using AI tools to improve IT support and operational efficiency.

Experience scaling IT operations during a period of rapid organizational growth.

Benefits

Fully remote work within a globally distributed organization.

Competitive share options.

Flexible annual leave, with a minimum of 25 days to be taken.

Access to co-working spaces across major cities.

Opportunities to participate in workations and an annual company retreat.

High-quality equipment tailored to the role.

£500 contribution toward home office setup.

Generous learning and professional development budget.

Private medical insurance.

Additional location-dependent perks and benefits.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1