Accountabilities:

Lead and manage comprehensive design research programs throughout the product development lifecycle, from initial discovery and strategic exploration to prototyping, testing, and implementation.
Conduct current-state research and competitive benchmarking to understand existing user experiences, identify pain points, and uncover opportunities for improvement across specific customer journeys.
Develop research-driven service and product concepts using storyboarding, wireframing, and other visual communication methods to illustrate and explore future-state experiences.
Design and execute research plans, interview guides, and testing frameworks tailored to specific business objectives and user needs.
Recruit and screen appropriate research participants to support user interviews, concept evaluations, and usability testing.
Apply a broad range of UX and design research methodologies to gather actionable insights and validate product concepts.
Synthesize research findings into clear insights, strategic recommendations, and actionable opportunities in collaboration with product managers and cross-functional stakeholders.
Translate research outcomes into product backlog items, refined requirements, and updated experience vision documentation.
Train and coach team members to independently plan and conduct research initiatives and concept testing activities.
Collaborate with customers, operational teams, business partners, and senior leadership to identify and recommend innovative experience improvements aligned with strategic priorities.
Facilitate workshops and co-creation sessions with product teams and business stakeholders to develop and evaluate new experience concepts.
Communicate research findings through compelling storytelling, ensuring insights are translated into meaningful business recommendations and measurable impact.
Partner with product and business teams to assess and quantify the potential value of proposed concepts and experience improvements.
Develop communication materials and visual artifacts that clearly document current-state journeys and proposed optimized future-state experiences.
Support an agile test-and-learn approach, continuously gathering feedback and refining solutions based on research findings and evolving consumer needs.
Collaborate with Product Design, Content Design, Product Management, Analytics, and Engineering teams to deliver differentiated, user-centered healthcare experiences.

Requirements

Master's degree or higher in a research-related discipline, such as Design Strategy, Human-Computer Interaction, Interaction Design, Human Factors, Psychology, Anthropology, or Cognitive Science.
At least 8 years of experience leading design research initiatives within innovation, human-centered design, digital product development, or related fields.
Minimum of 5 years of experience independently managing and delivering design research programs.
Extensive understanding and practical experience with a variety of UX and design research methodologies, including qualitative and quantitative approaches.
Demonstrated experience leading research activities across discovery, concept development, prototyping, usability testing, and product implementation.
Strong knowledge of design thinking principles and agile product development methodologies.
Exceptional communication and storytelling skills, with the ability to translate complex research findings into clear insights and actionable business recommendations.
Excellent problem-solving, coaching, and leadership abilities, with experience guiding and empowering cross-functional teams.
Strong analytical and strategic thinking skills, with the ability to identify patterns, understand user behavior, and connect research insights to business objectives.
Ability to independently manage multiple research initiatives, prioritize competing demands, and deliver high-quality outcomes within established timelines.
Proven ability to influence stakeholders, facilitate collaboration, and build alignment around user-centered solutions.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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