About the Role

We are seeking an experienced Senior Microsoft Cloud Engineer to become the senior technical escalation point within a managed services engineering team.

This is a hands-on Level 3 role focused on Microsoft 365, Azure and modern cloud infrastructure. You will own complex technical issues through to resolution, deliver customer infrastructure projects, provide expert technical guidance, and mentor Level 1 and Level 2 engineers.

The role is suited to a technically strong engineer who enjoys solving complex problems while actively building the capability, confidence and technical standards of the wider engineering team.

About the Client

You will be working with an established managed technology services provider delivering managed IT, cybersecurity, cloud and networking solutions. The organisation is focused on combining exceptional technical expertise with automation and modern technology to deliver high-quality services to its customers.

Ideal Profile

Technical Expertise — Essential

Expert-level Microsoft 365 knowledge

Microsoft Entra ID and Microsoft Intune

Azure

Exchange Online and SharePoint Online

Microsoft Teams and Microsoft Defender

Windows Server and Active Directory

Group Policy

DNS and DHCP

TCP/IP networking and VPN technologies

Backup and disaster recovery

PowerShell

Desirable Experience

Datto RMM and Datto EDR

RocketCyber

Cisco Meraki

Cloudflare

Microsoft Purview

Azure Virtual Desktop

IT Glue and Autotask PSA

Microsoft Copilot

Personal Attributes

Takes ownership and sees complex issues through to completion

Strong troubleshooting and technical decision-making abilities

Communicates clearly with customers and colleagues

Organised, self-motivated and comfortable in a fast-paced managed services environment

Enjoys mentoring and developing other engineers

Demonstrates a commitment to continual learning

Has a genuine appetite for solving difficult technical challenges and improving technical standards

Responsibilities

Technical Escalation

Act as the primary technical escalation point for Level 1 and Level 2 engineers

Take ownership of complex technical issues through to resolution

Conduct root cause analysis and implement long-term solutions

Support engineers with troubleshooting and technical decision-making

Ensure escalated issues are resolved efficiently and appropriately documented

Microsoft 365 & Azure

Provide expert technical support across Microsoft 365 and Azure

Support Microsoft Entra ID, Intune, Exchange Online, SharePoint Online, Teams and Defender

Work with Conditional Access and Microsoft Secure Score

Manage Azure Virtual Machines, Networking, Storage, Files, Backup, Identity and Azure Virtual Desktop

Maintain current knowledge of Microsoft technologies, security recommendations and best practices

Project Delivery

Plan and implement customer infrastructure projects end-to-end

Deliver Microsoft 365 migrations and Azure deployments

Implement Intune solutions and Windows Server upgrades

Modernise Active Directory environments

Deliver infrastructure refreshes and security improvements

Implement backup and disaster recovery solutions

Support network upgrades and larger cloud infrastructure deployments

Mentoring & Technical Leadership

Mentor and support Level 1 and Level 2 engineers

Build the technical capability of the wider service desk

Review escalated issues with engineers to improve knowledge and confidence

Develop technical documentation and internal technical standards

Recommend improvements to systems, automation and operational processes

Documentation & Standards

Maintain high-quality technical documentation

Develop and improve standard operating procedures

Ensure customer environments align with established technical standards

Identify opportunities to automate repetitive technical tasks

Contribute to continuous improvement across technical operations

How we take care of our team

💰 Get paid in Australian Dollars

🏥 Medical insurance from day one for you + spouse (or parents if unmarried)

🩺 Generous OPD coverage from doctor visits to all your medical needs

🏡 Home office setup allowance to build your ideal workspace

By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.