Requirements

● Previous experience in healthcare administration, ideally within a psychology, psychiatry, mental health or medical practice.

● Experience using electronic medical records (EMR/EHR) systems and standard office software, including Google Workspace.

● HIPAA certification, or the ability to complete certification before starting.

● A strong understanding of patient confidentiality, data protection and professional

boundaries.

● Excellent written and verbal English communication skills.

● Exceptional organisational skills and attention to detail.

● The ability to prioritise competing tasks and respond quickly when urgent situations

arise.

● A proactive, adaptable approach and confidence working independently.

● Availability to work US Eastern Time hours.

Desirable Experience

● Experience supporting mental health professionals or working with patients who have complex care needs.

● Familiarity with healthcare scheduling systems and patient communication workflows.

● Experience with AI tools, workflow automation and calendar or appointment-confirmation automation.

The Ideal Candidate

You are calm under pressure, highly organised and comfortable working in an environment where priorities can change quickly. You understand that patient-facing administration requires more than simply managing a calendar: it requires sound judgement, discretion, empathy and the ability to recognise when an issue needs urgent attention.

Confidentiality is essential. The practice supports high-profile individuals, so maintaining strict patient confidentiality and adhering to all applicable privacy and security requirements is non-negotiable.