What you’ll do

Complex cases. Own and resolve complex client business- and use-cases that exceed standard support paths - including deep-dive analysis and cross-functional coordination;
Integrations. Lead API and system integrations with third-party platforms, hardware partners, and client-side infrastructure from scoping through to successful delivery;
Complex use-cases & roaming. Design and deliver complex use-case solutions, guide and navigate EV Roaming setups;
Technical training. Design and run technical training sessions for CPO clients and internal teams — from onboarding workshops to advanced use-case deep-dives;
Client onboarding. Guide new clients through end-to-end technical onboarding, ensuring a clean and confident go-live;
Migration support. Support platform and infrastructure migrations - scoping, delivery coordination, and post-migration validation;
Escalations. Act as the primary technical owner during escalated situations, coordinating resolution across Engineering, Support, and Account Management;
Knowledge base. Maintain and grow the team knowledge base - turning recurring challenges into documented runbooks, guides, and best practices others can use;
Internal projects. Contribute to internal projects that improve team tooling, processes, and collective technical capability.

What we’re looking for

You bring a combination of deep technical grounding and strong client-facing presence. You're comfortable explaining complex system mechanics to a non-technical client one hour and debugging a failed API call with an engineer the next.

Technical

Hands-on experience with REST API integrations - reading specs, understanding requests, reproducing issues with real HTTP calls;
Confidence with network and connectivity troubleshooting - firewalls, TLS certificates, WebSocket connections;
Enough cloud infrastructure awareness to understand how SaaS platforms are structured and where failures propagate;
Ability to write and maintain technical documentation to a high standard - clearly structured, accurate, and built to be reused.
Experience in a technical consulting, solutions engineering, or client delivery role - ideally in B2B SaaS or infrastructure software;
Proven ability to manage multiple client engagements simultaneously - prioritising, communicating status, and delivering without dropping threads;
Comfortable running training and enablement sessions for varied audiences - technical and non-technical alike;
Skilled at translating ambiguous client needs into concrete, actionable technical plans.
High ownership mentality - you take problems all the way to resolution, not just to the next handover;
Structured and systematic - you document as you go and leave things better than you found them;
Collaborative - you escalate well, involve the right people early, and share what you learn across the team;
Calm under pressure - escalations and urgent situations sharpen your focus rather than scatter it.

Nice to have

Background in telecommunications, IoT, or energy / utilities;
Experience with EV charging infrastructure in a CPO, MSP, or vendor context;
Familiarity with eRoaming hubs - Hubject, Gireve, or similar;
Experience leading or supporting data migration projects;
A second European language - our clients span 70+ markets.

What we offer

• A seat at a fast-growing company on the path to becoming a global industry leader;

• A team of highly experienced people who genuinely enjoy working together;

• Flexible working hours;

• A bonus day off for your birthday;

• 5 additional vacation days per year after your first year with us;

• Social events and team buildings worth showing up for;

• Medical insurance with generous coverage - for you and your family;

• Monthly shared-mobility allowance (Spark and GOeGO);

• EV week - a company electric car for your personal use every 1-2 months.