Company Summary

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

Position details:

As the Senior Creative Copywriter, you will help shape the brand’s voice across campaigns, content platforms, and customer touchpoints. You are an experienced storyteller who can lead messaging development for integrated marketing campaigns and collaborate across teams to bring ideas to life. Working within established brand standards, you’ll partner with designers, marketing, brand, and other internal partners to craft customer-first copy that meets Zoro’s business goals. This is a hybrid role based in our Chicago office.

You will

Lead copy development for campaigns and high-impact marketing initiatives across email, print, digital, social, video, and more.
Write, edit, and elevate content that aligns with the brand’s voice and campaign strategy.
Translate briefs and insights into compelling creative messaging.
Collaborate with designers to create integrated creative solutions.
Provide guidance to junior writers and support peer feedback and development.
Present copy choices and articulate their rationale to stakeholders and partners.
Partner with marketing to ensure copy aligns with broader campaign and performance goals.
Apply voice and tone standards consistently across all work.
Recommend technology and process updates that make the team more efficient and scalable.
Contribute strategic input during creative planning and concept development.

Minimum qualifications

Bachelor’s degree in journalism, advertising, communications, or a related field, or equivalent experience.
3+ years of professional copywriting experience, including ecommerce and integrated marketing campaigns.
An online portfolio demonstrating professional copywriting and concept-development work.
Demonstrated experience in conceptual thinking, storytelling, and execution across channels.
Experience mentoring or guiding junior creatives and contributing to team development.
Strong editing, storytelling, and brand-voice application skills.
Experience presenting copywriting work and incorporating feedback.
Experience optimizing content based on performance metrics or A/B testing insights.

Total Rewards

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.

In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
At least 18 paid time off days annually for full-time employees and 6 company holidays per year
6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
Employee discounts and admission to various civic and cultural institutions around Chicago
Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.