About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

What does Content Manager do at WPP Production?

The Content Management organization at WPP Production is responsible for publishing creative assets, experiences, and critical digital content to our client websites and other platforms across the globe. The Content Manager role reports to a Senior Content Manager and works closely with both the Content Management organization and external teams to ensure all client interactive deliverables are completed accurately and on time. This includes ownership of the content management and publishing operations in support of our client’s product launches and other digital marketing programs, including setting up and managing page structure and content in a CMS (content management system). Core responsibilities of a Content Manager include day-to-day content management tasks, cross-functional collaboration across the Marcom organization, leading projects or initiatives from the content management perspective, and maintaining full knowledge of a never-changing set of tools and processes. (Note: This is a role focused on top-quality content production and publishing, with strong experience in content management tools and processes. It is not a content creation, design, or marketing job.)

Key Responsibilities

Own day-to-day content management operations and tasks in support of product launches, other marketing initiatives, and regular page maintenance
Ensure the quality of deliverables to client
Collaborate cross-functionally and proactively with internal and external teams, with high attention to communication standards
Work with developer teams to plan page structures and agree upon project approaches
Lead small projects with the support of the team
Actively balance the work of multiple projects, assignments, and launches in a fast-paced, ever-evolving work environment
Work within the content management org to contribute to documentation and training
Maintain complete understanding of the complexities of CMS and other internal tools
Troubleshoot system issues as a part of the first line of defense
Contribute to the evolution of internal platforms and processes by providing feedback on toolsets, UI, best practices, and workflow optimization

Requirements

A Bachelor’s degree or higher; preferably with a focus on marketing, design, or communication
Experience with localization and managing content for a global audience, using a CMS
Deep knowledge of how content management and other related system processes work
Experience working with a git client application (Tower, SourceTree, etc.) a plus
Knowledge of HTML, XML, JSON, and enterprise CMS
Record of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel
Demonstrated success in business process improvement and re-engineering
Proven ability to manage ambiguity effectively
Experience creating/managing internal tools a plus
Excellent communication skills, and a demonstrated ability to work with others in an unpredictable environment
Flexible personality to deal with rapidly-changing, time-constrained launch schedules