About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

About WPP Production

WPP Production is the Global Content Experience Company. Part of WPP, WPP Production partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, WPP Production offers the unrivalled ability to deliver relevant, engaging, and measurable content across all channels and media, both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation all mean that brands need different solutions.

Our global team of over 9,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

What does a Production Support Engineer, Junior do at WPP Production?

As a Production Support Engineer, Junior, you will support production users and Production Technology colleagues by helping to maintain workstations, systems and production infrastructure. The role is focused on developing practical technical experience while contributing to a stable, secure and fully functioning production environment, both on site and remotely.

You will work under the guidance of experienced Production Support Engineers, Senior Production Support Engineers and the Regional Production Technology Manager, AMER, assisting with day-to-day support, deployments, documentation and project activities. The role may be required to work on a flexible rota, providing weekday, weekend, out-of-hours and on-call support where production requirements demand it.

Responsibilities

Assist with the implementation of new production environments, supporting the setup, maintenance and troubleshooting of production equipment and systems for print, moving image and digital users.
Work with the wider Production Technology team to ensure work aligns with global operational, technology and security policies and standards.
Set up new workstations across macOS, Windows and Linux platforms under guidance from more experienced team members.
Support research into software, hardware and workflow developments across production technology.
Assist in the deployment of WPP Production facilities and turnkey production systems.
Assist with the installation and testing of new facilities, equipment and production systems.
Help analyse and rectify technical faults on equipment, systems and workflows, escalating where appropriate.
Escalate and formally report faults to Production Support Engineers, Senior Production Support Engineers, specialist Production Engineers or third-party support where required.
Communicate production issues with team colleagues and management, providing clear progress updates and supporting workable solutions.