About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does a Account Manager do at WPP Production, on the TJX account?

You will be working within the TJX Activation Account team, implanted onsite working directly with the client within a wider TJX Creative team. You will attend TJX office in Watford two to three times a week. You will deliver small to medium projects, working with TJX’s onsite in-house creative team. You will be responsible for managing small to medium projects from briefing to final delivery, ensuring that TJX stakeholders, clients and agencies, adhere to set timings to ensure a timely delivery of all projects. You will be working on a range of channels including but not limited to Campaign Management, Print, Digital and Social.

Client management responsibilities

Immerse yourself in the client’s brand and offering

Prepare client proposals for small to medium projects, under guidance where necessary

Present and deliver creative work appropriately – take ownership of your work and ensure best in class delivery of work to a high standard

Provide weekly status reports, accompanied by a meeting or call as per client needs

Provide agendas and detailed contact reports following all client meetings

Set and manage client expectations, deliverables and timeframes for your projects

Escalate all serious client issues to your line manager (SAM/AD) immediately and recommend solutions wherever possible

Contribute to identifying areas for improvement of existing workflow and processes which could benefit WPP Production and/or the client

Build strong day to day relationships with all clients and agency stakeholders – communication is key

Support in identifying training requirements and opportunities for clients to ensure their adherence to processes and improve workflow

Project Management responsibilities

Co-ordinate between all relevant parties, this might be internally within the client TJX, internally within WPP Production or with other agencies and 3rd party partners of TJX.

Consistently deliver against all contractual obligations including SLAs and KPIs for your projects

Manage small to medium client projects from brief to delivery ensuring final materials are on time and of the highest quality

Follow agreed workflows and utilise relevant project management tools that the client uses – Workfront.

Ensure clear division of responsibility for appropriate files at each stage of the project

Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc.

Manage, monitor and update all timelines and set realistic expectations with stakeholders

Monitor internal workflows, contribute to identifying areas for improvement and make recommendations