Are you ready to make an impact?

West Monroe is looking for a versatile L3 Microsoft 365, Cloud & Automation Engineer to join our technology team. We are seeking a technologist who brings deep Microsoft 365 expertise along with cloud knowledge, automation skills, strong business judgment, and the ability to communicate clearly with people at every level.

This role is designed for someone who enjoys solving complex problems, connecting technology to business needs, and turning ideas into practical solutions. Microsoft 365 will be a core area of responsibility, with primary operational ownership of messaging and collaboration services. The role also extends across cloud services, identity, security, automation, integrations, and operational improvement.

The successful candidate will be comfortable rolling up their sleeves to troubleshoot and execute while also stepping back to understand the broader opportunity. They will help our teams and clients work more effectively by improving reliability, reducing manual effort and avoidable support tickets, strengthening security, and preparing the environment for what is next.

Responsibilities

· Serve as an L3 escalation point for Microsoft 365, cloud, identity, endpoint, security, and infrastructure-related issues, with primary operational ownership of Microsoft 365 messaging and collaboration services.

· Administer, troubleshoot, and improve Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Entra ID, and Microsoft Defender.

· Support Microsoft 365 licensing administration and help ensure services are configured appropriately for business needs.

· Validate Microsoft 365 backup coverage and recovery procedures, and coordinate recovery testing and restoration readiness with relevant teams and vendors.

· Support acquisition integrations and service transitions, including tenant migrations, employee onboarding, and remediation of legacy access.

· Coordinate vendor escalations and work with service providers and internal teams to resolve issues and maintain service quality.

· Support and improve cloud services, primarily in Microsoft Azure, including identity, networking, compute, storage, monitoring, governance, and security.

· Participate in cloud migrations, platform implementations, infrastructure improvements, integrations, and technology transformation initiatives.

· Assess current processes, systems, and operating practices to identify opportunities to simplify, standardize, integrate, or automate.

· Review recurring incidents and requests, then design and implement practical automations, self-service workflows, and support documentation to reduce avoidable ticket volume and operational effort.

· Use PowerShell, Microsoft Graph, Power Automate, Azure Automation, Logic Apps, APIs, and other tools to automate workflows and administrative tasks.

· Build and maintain scripts, tools, dashboards, reports, and repeatable processes that help teams make better decisions and deliver work more efficiently.

· Troubleshoot across systems and services, connecting issues across identity, endpoints, applications, networking, cloud platforms, and user workflows.

· Translate business and operational needs into clear technical recommendations and actionable solutions.

· Partner with clients, engagement teams, security, infrastructure, service desk, applications, vendors, and business stakeholders to deliver measurable results.

· Communicate technical issues, risks, options, decisions, and project status clearly to both technical and non-technical audiences.

· Present technical recommendations, solution options, and roadmaps in a way that builds understanding and alignment.

· Lead or contribute to technical planning, testing, implementation, quality validation, and post-project reviews.

· Create and maintain documentation, diagrams, runbooks, knowledge articles, standards, and operating procedures.

· Participate in incident response, change management, problem management, and escalation support.