Are you ready to make an impact?

The Director will lead post-close value creation work within the healthcare provider industry. This leader will bring deep operational expertise in revenue cycle management (RCM), identify opportunities to improve cash flow and operating performance, and work with portfolio company leaders to deliver measurable results.

The role combines senior client leadership, hands-on transformation work, and practice development. The Director will partner with company executives, investors, and the HLS M&A team to set priorities, mobilize teams, and sustain improvements after close. This individual will lead a growing team and capability within West Monroe's Healthcare & Life Sciences Practice.

Key responsibilities

Lead assessments of provider revenue cycle performance and translate findings into prioritized, actionable improvement plans.
Develop and oversee initiatives across patient access, eligibility and authorization, charge capture, coding, billing, denials and appeals, payment posting, accounts receivable, and collections.
Improve revenue integrity, reimbursement processes, payer performance, technology and data capabilities, organizational design, and operating controls.
Build and execute post-close value creation plans, including 100-day priorities, workstream road maps, milestones, performance measures, and governance.
Work directly with portfolio company executives and operating teams to implement changes, resolve barriers, and build lasting operating capabilities.
Quantify improvement opportunities, set targets, and track impact on cash flow, revenue, margin, and other agreed business outcomes.
Adapt value creation plans to different provider organizations, including health systems, physician groups, ambulatory and specialty providers, and other healthcare services businesses.
Advise investors and company leadership on progress, risks, resource needs, and decisions required to keep initiatives on track.
Build trusted client relationships and collaborate with colleagues across the HLS M&A practice and related operating, strategy, and technology teams.
Develop client opportunities, contribute to proposals, and help grow the practice’s post-close provider value creation capabilities.
Recruit, develop, and lead high-performing teams, while coaching colleagues in analytical rigor and effective client delivery.

Qualifications

Bachelor’s degree required; MBA, MHA, or other advanced degree preferred.
10+ years of experience in healthcare consulting, transaction advisory, operational consulting, or private equity advisory, with progressive leadership responsibility.
Strong experience with Revenue Cycle Management (RCM), healthcare operations, or reimbursement models, with the ability to advise clients on operational performance and value creation opportunities.
Experience working across healthcare services, healthcare IT, payer, provider, life sciences, or technology-enabled healthcare organizations.
Demonstrated success developing executive-level client relationships and originating new consulting opportunities.
Proven ability to lead multiple complex engagements while managing cross-functional teams and engagement economics.
Strong executive communication and presentation skills, with experience influencing C-suite executives, boards, and private equity stakeholders.
Strong financial acumen, including the ability to evaluate operating performance, analyze financial statements, and identify EBITDA improvement opportunities.
Experience integrating AI tools, such as ChatGPT, into day-to-day workflows to enhance productivity and insight generation, together with the critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
High proficiency with Excel and financial modeling; experience developing investment analyses and business cases preferred.
Must be eligible to work permanently in the United States without sponsorship.
Ability to travel up to 50%.
Commitment to inclusion and diversity, and openness to new ideas and perspectives.