Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike.

We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.

As our Network Account Manager, you will own and build out how we partner with our largest and most strategic provider partners, including nationwide provider networks.

As Wellthy grows, our provider relationships are getting larger and more complex. That opens up room to rethink how we work with partners. This role will be the main point of contact for key partners. It will also build creative solutions with them that improve the experience for both members and providers.

Because the role is new, there’s no playbook yet. You’ll shape how this function works, from how we manage strategic accounts to how we turn partner feedback into better ways of working. The ideal candidate is curious, enjoys solving problems, and is excited to build something from the ground up. They ideally know Wellthy well, communicate clearly, build trust easily, and handle challenging conversations with professionalism, empathy, and sound judgment.

You will report directly to the Care Network Consultant.

To be successful in this role

Own strategic provider relationships: Be the main point of contact for our largest and nationwide provider partners, and build strong, trusted relationships with them.
Partner closely with Backup Care: Work hand in hand with the Backup Care (BUC) manager and specialists to understand provider pain points, spot operational opportunities, and turn what you learn into improvements for providers and members.
Co-create solutions with partners: Work with providers to understand their goals and challenges. Design creative, practical solutions that improve the member and provider experience.
Build the function: Define how Wellthy manages strategic provider accounts, including engagement rhythms, success measures, and the playbooks that let this work scale.
Manage escalations: Own complex provider issues, calm down challenging situations, and coordinate solutions across internal teams.
Stay curious and look ahead: Ask why recurring issues happen, look for patterns, and fix root causes before small concerns grow.