Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike.

We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.

As our Member Activation Specialist-Inbound, you will resolve member questions and issues across phone, chat, and email — quickly, warmly, and accurately. Members come to you with everything from a password reset to a complex, multi-step care question, and solving it is your first job.

You will bring an activation lens to the interaction whenever the moment genuinely allows it; noticing when a resolved issue is also a chance to open a care project, add a partner or spouse to an account, book a Back Up Care session, or connect a member to a Care Coordinator, so solving today's problem also strengthens how the member uses Wellthy going forward.

Your work goes beyond resolving individual interactions - you contribute process-level insight, connecting patterns into recommendations that improve activation outcomes across the team.

You will report directly to the Director of Member Growth and Activation.

To be successful in this role

Because Wellthy can receive dozens to hundreds of incoming member interactions per week, this role should ensure every member interaction across phone, chat, and email is positive and effective, taking ownership of issues and resolving them with a high standard of support, contributing to member satisfaction and retention.
Provide warmth, empathy, and clear guidance to members across communication channels, navigating inquiries with confidence and urgency.
Assess the urgency of member needs, addressing complex or time-sensitive issues promptly and with independence.
Bring an activation lens to every inbound interaction — recognizing and acting on moments to set up an account, add a partner or spouse, open a care project, add a care recipient, book a Back Up Care session, or connect a member to a Care Coordinator — and coach Level I specialists to do the same.
Identify trends or moments where proactive follow-up prevents downstream issues, enhances clarity for members, or surfaces an activation opportunity for the team.
Own the tracking and resolution of member-related issues, ensuring adherence to established processes and timelines, and identifying areas for process improvement and efficiency.