Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

As a Payment Admin Officer, you'll be the backbone of our payment operations — ensuring smooth execution and flawless coordination across teams. We're looking for someone who thrives in fast-paced environments, stays one step ahead, and brings sharp organizational skills, precision, and energy to every task.

In this role, you'll;

Support the Payment office and field operations teams from our head office in Kotu.
Manage goodies and supplies following our internal rules and Wave branding policy.
Help with interim staff management.
Assist with field staff requests management following the SLA.
Bring your support to payments team managers to ensure merchants are recruited and managed as per internal policy and procedure.
Follow up on the requesting, dispatching, and tracking usage of merchant-related supplies.
Assist with administrative duties related to the merchant network by supporting all projects in the department.
Maintain merchant's contracts and ensure that information across systems is up-to-date and devices are well set up and functional.
Liaise with field teams to dispatch all required stationery, merchandising material and any other required supplies, tracking dispatched and available supplies and their use.
Track and compile information about merchants gathered by field teams and make outbound calls to survey merchants on various topics.
Assist the field teams with their planning and liaise with other departments about field team planning.
Work with field teams to recover Wave documents, equipment, branding, and material following the process upon merchant termination.
Be the key contact on logistics topics in the payments team.
Perform other duties as may be assigned.

Key details

Location: You'll work from our office in Kotu.
Work authorization in The Gambia is required.
This is a permanent position.
Our salaries are competitive and calculated using a transparent formula.
We offer generous health insurance for yourself and your dependents.
We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
We help you live your fullest life now- we subsidize gym memberships and fitness classes.
Airtime reimbursement.
Free food and a beautiful office space.

Requirements

Fluency in English.
Experience in supporting merchants/agents' networks in a back-office administrative position.
Bachelor's degree in finance, business administration, or a related field.
Basic notion in supply management (procurement, stock management & shipments)
Strong analytical skills in Excel and/or Google Sheets.
Excellent organizational and communication skills.

You might be a good fit if you

Have a strong organizational skill set and the ability to manage multiple tasks simultaneously.
Are a problem-solver who can identify issues and implement effective solutions promptly.
Demonstrate effective communication skills, capable of collaborating with various teams, and communicating complex information.
Show initiative and ability to work independently and as part of a team.