Position: Senior Field Applications Scientist, APAC

Position Type: Full-Time

Department: Scientific Support

Location: APAC region. Must be within easy reach of an International Airport and regional travel.

Experience: MSc required; 8+ years of relevant experience, including field applications support for NGS.

Position Summary

Watchmaker Genomics (WMG) is inviting applications for the full-time position of Senior Field Applications Scientist, APAC, based in Singapore.

This position reports to the Associate Director, Field and Automation Support. It is primarily responsible for providing field technical support for new opportunities and key accounts across Watchmaker's Next-Gen Sequencing (NGS) and precision enzyme product portfolios in the Asia-Pacific region. As a senior member of the global field team, the role will also help shape how Watchmaker delivers scientific support across APAC.

The position supports the APAC commercial team and distribution partners with pre- and post-sales technical and scientific support. This includes presenting technical content to customers, co-travel with sales team members, designing and executing customer evaluation projects, training partners, and attending and presenting at conferences. The role is field based, with travel of up to 75% across APAC.

The position is expected to have a deep technical understanding of our current product portfolio and to maintain knowledge of new NGS products, workflow-associated applications, competitor products and NGS automation support offerings. It is also accountable for relaying customer feedback on WMG products, identifying unmet customer needs that will enable new and innovative products, and escalating changes in regional market dynamics.

Responsibilities

Provide pre- and post-sales technical and scientific support, onsite and remote, for customers across WMG's NGS and precision enzyme product portfolio in APAC.
Act as the senior technical lead for key accounts and strategic opportunities in the region, partnering with sales to accelerate the sales cycle.
Travel across APAC (up to 75%), including co-travel with sales team members, meetings with key customers, training, troubleshooting, and trade shows and conferences. Occasional travel outside the region.
Maintain expert-level knowledge of current and new NGS products and workflows, our precision enzyme portfolio and associated applications, competitor products, and NGS automation support offerings.
Collaborate with customers to plan, design and execute evaluation projects that support successful adoption of Watchmaker products.
Train and support regional distribution partners so they can deliver first-line technical support.
Create training material and present technical content to new and current customers.
Mentor and share expertise with other members of the global field and scientific support team.
Provide customer and market feedback on WMG products, and identify and communicate unmet customer needs that will aid the development of new products.
Support marketing activities, including customer-facing technical content (posters, app and tech notes, white papers, webinars) and presenting at trade shows and conferences.
Follow best practices and documentation requirements for customer-related activities and events in CRM.

Skills and Requirements

Relevant experience providing field-based applications support for next-generation sequencing (NGS) experiments and/or other advanced genomics applications. Relevant experience includes working in high-throughput sequencing labs developing, optimizing and troubleshooting NGS workflows both manually and on automated platforms and managing large sequencing projects.

Qualified candidates will have a proactive approach with a can-do attitude, and be great communicators with a high level of self-motivation. Candidates will also have a strong desire to continually improve, learn and collaborate to help WMG stay at the forefront of exciting new applications spaces. Candidates will be able to demonstrate a high standard experience to our customer base, excel in the art of troubleshooting, and take ownership and pride in their work.