Company Overview

Walker-Miller Energy Services is a 26-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go
E – Embrace Equity
H - Humble Confidence
I - Inclusive Stewardship
V - Value Reputation

E - Extraordinary Experience

Position Summary

The Program Coordinator will collaborate with team members and oversee and implement tasks and activities associated with delivering the Trade Ally Development Program. The Program Coordinator must be able to identify and rectify potential problems and be responsible for coaching, training, and developing contractors to be successful as an Energy Efficiency Trade Ally.

Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Embrace and operate within the core values.
Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers.
Coordinate with Community-Based Organizations/Trade Associations and agents of the Utility to provide support services to the contractors in the program cohort.
Coordinate with agencies and allies to ensure proper organization of files, paperwork, and data entry as well as communication to the business contacts.
Review project applications and documentation to ensure completeness and adherence to program rules and requirements. Communicate and follow up with program updates and disqualifications to participants.
Maintain, update, and add entries to the program databases accurately. This may require contacting participants and clients.
Help maintain and update additional program spreadsheets relating to project tracking, lead sharing, and any other needs of this nature that arise.
Assist participants and clients to ensure they have the correct information and marketing materials to promote the program.
Help with customer service calls, corresponding with customers and agencies with clear direction from the program manager.
Assist with the development and implementation of a plan to attract new customers/participants to meet program objectives.
Support the outreach and application process to ensure applicants adhere to program rules and requirements.
Establish and maintain effective working relationships with employees, other agencies, and the public.

Minimum Qualifications

High School Diploma or Equivalent.
Valid driver’s license and reliable transportation.
Experience working with small businesses/vendors as contractors.
Must be able to handle a wide work variety that may not be explicitly stated above listed duties and work in a fast-paced environment.
Ability to work independently and excellent organizational skills.
Analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.

Desired Qualifications

Associate degree.
2 - 4 years of previous Energy Efficiency industry experience.
Experience identifying and developing relationships, as well as collaborating with community organizations.
Strong customer service and communication skills.
Must be able to handle a wide variety of work and work in a fast-paced environment as needed.
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.