Company Overview

Founded in 2000, Walker-Miller Energy Services is a Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that assist electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of clean energy as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go

E – Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary

The Director, Enterprise Safety & Operational Excellence, is responsible for leading enterprise-wide safety, fleet management, and facilities operations across a geographically dispersed workforce. This role provides strategic and operational oversight ensuring process excellence of Safety, Fleet, and Facilities functions by driving the consistency of values, behavior, and best practices for field team members in conjunction with operations.

The position ensures safe, compliant, efficient, and resilient operations by establishing scalable operating standards, strengthening governance, driving continuous improvement, mitigating risk, and enhancing organizational performance to support long-term business growth and operational excellence.

Essential Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Embrace and operate within our core values.

Safety & Compliance Leadership

Develop, implement, and continuously improve enterprise-wide safety strategies, policies, procedures, and training programs for office-based, field-based, and remote team members.
Ensure compliance with OSHA and all applicable federal, state, and local safety regulations across all locations and operating environments.
Lead incident prevention efforts, root-cause investigations, near-miss reporting, risk assessments, corrective action plans, and follow-up processes to reduce risk and prevent recurrence.
Establish, monitor, and report safety performance metrics, including Total Recordable Incident Rate (TRIR), incident frequency, severity rates, vehicle-related incidents, training completion, corrective action closure rates, and other operational risk indicators.
Develop and oversee safety communications, toolbox talks, workplace inspections, emergency preparedness, ergonomic assessments, business continuity activities, and required drills to strengthen organizational readiness and resilience.
Partners with leaders across Operations, HR, IT, Finance and field teams to reinforce accountability, promote safe behaviors, and build a proactive safety culture.

Enterprise Operational Excellence & Process Transformation

Field Process Design - Define, document, and continuously refine end-to-end field processes to ensure clarity, efficiency, consistency, operational alignment with organizational objectives.
Operational Collaboration - Partner closely with Operations, field teams, and other departments to validate workflows, remove friction points, and ensure processes support real-world conditions and strategic priorities.
Best Practice Standardization - Establish and maintain standardized best practices, governance frameworks, and operating standards across all field regions, ensuring consistency in service delivery, safety, customer experience, and operational performance.
Quality Management - Develop quality benchmarks, performance metrics, audit mechanisms, dashboards, and reporting routines to monitor field team output, support data-driven decision-making, and drive continuous improvement.
Escalation Framework - Create and manage clear escalation paths for technical issues, customer concerns, operational risks, and business disruptions, ensuring timely resolution and accountability.