Who We Are

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

Account Director needed to join our office in UK.

The opportunity

If you are already a Client or Account Director or have the consultancy led ability to move into leading world class solutions for a top tier client, then read on.

As a Client Director you will have full accountability for running multiple client accounts providing world class solutions for leading brands and retailers.

You will have full responsibility of P&L for multi-million-pound projects across commerce, data, and tech portfolios. This role will give the right candidate the opportunity to lead and grow key accounts for well-known brands and retailers taking full ownership and demonstrating thought leadership to add real value to our clients.

What you’ll be doing

Manage P&L £5 - £10 m.
C-level/senior manager client engagement.
Manage engagements with leading UK and International brands.
Undertake regular business travel (domestic and international) to client sites and internal offices.
You will be accountable for all services into the client and manage a team of skilled professionals delivering Digital services to our clients.
Day to day you will be working with your account team to deliver projects that create immediate value and help define the right digital future for our clients.
Accountable for the overall revenue growth, client satisfaction, new program implementation and adaptation
Achieve annual sales revenue targets and other goals for key accounts.
Own and manage the commercial relationship with the customer including contracts for consultancy and programme delivery along with clear and defined SLA management within support.
Form close working relationships with all stakeholders, team members and cross-functional support groups to ensure VML and client teams deliver the best outcomes possible for the client.

What we want from you

Experience of delivering large projects and change programmes.
Strong digital CX experience – guiding and advising teams
Previous Client Services role or senior role within IT or a Digital Experience / CX agency
Commercial experience of owning a P&L
Value led approach for clients. This includes understanding clients’ needs and defining their roadmap.
Strong stakeholder and organisational skills, entrepreneurial attitude, proactive business style
Up to date with market trends and able to advise clients on appropriate strategies.
Know-how required to ensure we deliver on our promises to clients in executing against plans.
Building and fostering strong client relationships at all levels in the client organisation
Provide accurate revenue forecasting, account reviews, strategic account plans and general sales data as required.
Deep understanding of multi-channel customer solutions and managing the internal impacts within the client organisation

If you know some of this, even better

Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy.
Knowledge of the Automotive industry
Good commercial knowledge, experience of contract negotiations
Quantitative and analytical skills and full understanding of ROI analysis

Desirable attributes

Excellent communication, presentation and interpersonal skills
Clear, concise and persuasive negotiating skills