Schedule: Full Time

Job Type: Hybrid

Salary Type: Salary

Req #: 3565

About the Role

As the Director of Operations within the Intermodal division, you will drive the strategic vision, execution, and overall workflow of multiple operational teams. Overseeing a diverse portfolio of customer accounts, you will be responsible for balancing exceptional customer service and on-time performance with operational efficiency—maximizing margins, controlling costs, and managing load volumes. We are looking for a seasoned leader with deep intermodal knowledge who can champion employee development, foster cross-functional partnerships, and deliver an unparalleled experience that consistently meets the evolving needs of our clients.

What the Candidate Will Do

Strategic & Financial Leadership

Review, analyze, and own all matters related to delivering measurable cost savings and containment to both the customer and Uber Freight.
Oversee the operational strategy and ensure flawless execution.
Retain ownership of customer service goals and conduct business reviews (creation, development, and presentation).
Understand and apply all aspects of customer contracts to maximize ROI over the lifecycle of the partnership.

Operational Excellence

Actively participate in new account reviews and assist the team in preparing for customer-facing meetings.
Partner with stakeholders to standardize onboarding processes, including systems applications, SOPs, and account governance.
Proactively identify operational bottlenecks and implement continuous improvement solutions regarding processes, cost, service, and profitability.
Support determining eligibility for additional non-committed freight to be awarded to intermodal services and actively champion these awards.

Team Leadership & Development

Lead efforts to hire, develop, retain, and engage a highly productive team through performance management, mentoring, and cross-training.
Engage with the leadership team as business partners to discuss career development, current performance, and cross-functional training opportunities.
Monitor team accountability for key job functions and administer internal performance management reports.

Customer & Partner Success

Collaborate with commercial and client engagement stakeholders to maintain and grow Uber Freight’s business, incorporating the ROI delivered to the customer.
Build and maintain positive partnerships with carriers, ensuring strict adherence to Uber Freight processes and procedures.
Cultivate strong internal and external relationships to drive retention, operating with a Customer Obsessed mindset to deliver exceptional outcomes.

Basic Qualifications

8–10+ years of dedicated experience in the intermodal transportation sector, with a strong focus on rail freight and logistics operations.
5+ years of proven managerial experience leading, mentoring, and developing high-performing teams.
Strong track record in customer-facing roles, with expertise in establishing, monitoring, and optimizing Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) to drive service excellence.
Demonstrated experience leading and executing strategic initiatives that align operational performance with business growth goals.
Demonstrated experience leading a team through system migrations and efficiency driving technology enhancements.

Preferred Qualifications

Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or a related field.
5+ years of people leadership experience, specifically managing people leaders.
10+ years of experience in transportation and logistics operations.
Experience managing complex customer accounts within a 3PL and 4PL environment.
Advanced working knowledge of Tableau or similar data visualization platforms.
Deep understanding of P&L statements, operational metrics, and financial performance management.
Proven track record of leading cross-functional operational improvement initiatives.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.