Who we are

Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow.

We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply.

Tria Federal is seeking a Lead UI/UX Designer to lead human-centered design efforts supporting a large-scale federal initiative.

This role will drive end-to-end design across complex, high-visibility products used by hundreds of thousands end users nationwide. You will work across multidisciplinary agile teams to design usable, accessible, equitable, and scalable experiences aligned with real-world workflows in highly regulated environments.

As part of a mission-focused delivery organization and as a member of Tria’s Human Experience Practice, you will help shape digital experiences that reduce administrative burden, increase transparency, and improve national-scale service delivery.

This is an opportunity to design meaningful public-sector systems where your work directly influences policy implementation, operational efficiency, and digital transformation affecting millions of Americans.

Must be a U.S. Citizen due to federal security clearance requirements.

Responsibilities

Program Delivery

Lead end-to-end UX design efforts across the product lifecycle, from discovery and concept development through implementation and continuous optimization.
Translate complex policy, regulatory, and business requirements into intuitive workflows, interaction models, and scalable experience patterns.
Create and iterate on user flows, task models, information architecture, wireframes, high-fidelity mockups, interactive prototypes, journey maps, and service blueprints.
Partner closely with UX Researchers to incorporate qualitative and quantitative insights into design decisions.
Collaborate with Product Managers, Engineers, and federal stakeholders to embed design into agile delivery cycles and roadmap planning.
Lead end-user clinics to resolve their issues, document issues discussed during these clinics, and conduct follow-up meetings as required with stakeholders to brief them on the findings.
Advocate for accessibility, inclusive design, and compliance with Section 508 and WCAG 2.1 or higher.
Ensure design solutions account for equity, diverse user populations, and complex professional workflows.
Contribute to and evolve design systems to ensure consistency, scalability, and maintainability across products.
Review implemented solutions to ensure fidelity to design intent and usability best practices.
Evaluate AI-enabled features and workflow automation systems for usability, transparency, trust, explainability, and appropriate human oversight.
Document and communicate design rationale clearly to diverse audiences, including technical teams and executive stakeholders.

HX Practice Contribution

As a member of Tria’s Human Experience (HX) Practice, you will:
Contribute to the maturation of Tria’s design capabilities across programs.
Help develop reusable design frameworks, playbooks, templates, and standards.
Mentor designers across engagements and support cross-team design consistency.
Participate in internal knowledge-sharing forums, communities of practice, and capability-building initiatives.
Support proposal efforts, solution shaping, and thought leadership related to human-centered design, AI-enabled services, and digital modernization.
Help position Tria as a leader in AI-augmented, mission-driven human experience delivery within the federal space.