Toshiba Global Commerce Solutions is seeking a Senior Briefing Specialist to deliver world-class customer, executive, partner, analyst, and sales engagement experiences within our Commerce Innovation Studio (CIS) and Executive Briefing Center (EBC). This highly visible role combines customer engagement, technology demonstrations, business storytelling, event execution, and operational excellence to create memorable experiences that showcase Toshiba's innovative retail technology portfolio.

Working closely with sales, marketing, product management, solution architects, software developers, hardware specialists, and innovation leaders, the Senior Briefing Specialist develops a deep understanding of Toshiba's retail ecosystem and translates complex technologies into compelling business value stories. The individual serves as a trusted ambassador of the Toshiba brand, ensuring every briefing, demonstration, and hosted event delivers meaningful business outcomes and strengthens customer relationships.

The ideal candidate is an engaging presenter, exceptional organizer, and customer advocate who thrives in a fast-paced environment while balancing strategic planning with flawless execution.

Required Qualifications

Bachelor's degree in Business, Marketing, Communications, Information Technology, Retail Management, or a related discipline; or equivalent professional experience.
Minimum of 5 years of experience in customer-facing roles involving retail technology, presentations, sales support, training, hospitality, executive briefings, customer experience programs, or related environments.
Exceptional verbal, written, presentation, and facilitation skills.
Demonstrated ability to manage multiple concurrent events and deliver white-glove customer experiences.
Strong project management and organizational skills with the ability to coordinate multiple stakeholders, timelines, dependencies, and priorities.
Proficiency with Microsoft 365 applications, including PowerPoint, Copilot, Teams, and Outlook.
Ability to confidently engage with customers, executives, partners, and cross-functional teams.
Strong attention to detail and commitment to delivering exceptional customer experiences.

Preferred Qualifications

Experience within retail technology, retail operations, customer experience, or technology demonstration environments.
Knowledge of point-of-sale systems, self-checkout solutions, retail software platforms, or store operations technologies.
Experience supporting executive briefing centers, innovation centers, experience centers, customer engagement programs, or demonstration environments.
Understanding of emerging technologies including artificial intelligence, automation, computer vision, cloud platforms, and data analytics.
Experience coordinating executive meetings, event logistics, catering, scheduling, and hospitality services.
Proven ability to work effectively with senior leadership and represent a brand in high-profile customer-facing situations.
Demonstrated success delivering engaging presentations, demonstrations, and events.
Strong executive presence, facilitation, and relationship-building skills.
Passion for creating exceptional customer experiences.
Experience leveraging AI tools to improve operational efficiency and customer engagement.

Responsibilities

Customer Storytelling & Solution Demonstrations

Deliver engaging, customer-centric presentations and demonstrations that align Toshiba's capabilities with customer business objectives and retail challenges.
Translate technical features and solution capabilities into compelling business outcomes for executive and operational audiences.
Conduct demonstrations of Toshiba hardware, software, self-checkout, point-of-sale, store operations, and connected retail solutions.
Configure, maintain, and optimize demonstration environments to ensure a seamless customer experience.
Continuously expand expertise in emerging retail technologies and industry trends, including AI, automation, computer vision, cloud technologies, and advanced analytics.