IT Engineer

We are looking for a skilled and passionate IT Engineer to join our IT team! If you have a strong service orientation, deep technical expertise across diverse environments (Windows & Mac), and the drive to take end-to-end ownership of endpoint management, security, and cutting-edge IT tools (including AI)- this is the place for you.

In this role, you will be responsible for

Primary responsibility is user support and service. Respond to help desk calls, online submittals, walk-ins, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure the resolution is satisfactory.

Assist users with account logins, password resets, VPN connections, FW permissions, server access, certificates & more.
Setup, install, and configure new computers, networks, and software (Windows and Mac).
Responsible for the Onboarding and Offboarding processes in IL site (part of a team)
Support Microsoft AD and 3rd party applications and platforms (Google Workspace, Office 365, Intune, Zoom etc.)
Manage and support Windows and Mac endpoints using Microsoft Intune, including device enrollment, application deployment, configuration policies, and troubleshooting.
Support hardware problems (printers, projectors, peripherals, etc.).
Working with vendors (Orders, support, licensing)
Create and follow standard IT procedures.
Use AI tools to assist with troubleshooting, documentation, automation, and day-to-day IT tasks.
Manage and maintain the IT ticketing system and support its day-to-day operation.

About You

2.5-5 years of proven experience in an IT Support or IT Engineer role (preferably in tech companies).
Strong, proven experience supporting both Windows and Mac environments.
Solid experience with Microsoft Intune (device configuration, app deployment, enrollment, and policies).
Hands-on experience with Google Workspace, Active Directory, and Microsoft 365.
Strong understanding of networking basics (Switches, VLANs, APs, VPNs) and security protocols (FW, EDR/XDR, DLP).
Practical experience with AI tools and a drive to leverage them for IT automation, ticketing optimization, and workflow productivity.
Knowledge of identity and access management (SSO, SAML, user provisioning) and SaaS administration (Slack, Zoom, DocuSign, etc.).
Excellent communication skills, service-oriented mindset, and a proactive "get-things-done" approach.
Fluent in English (both spoken and written).

Advantages:

Hands-on experience with scripting (PowerShell, Python, or Bash).
Familiarity with Linux, VMware, AWS, or enterprise networking/security (Palo Alto, Cato Networks).
Experience with conference room setups (e.g., Zoom Rooms).

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti oﬀers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.