About THG Ingenuity

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:

THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.

Spa Supervisor

Full Time | 40 Hours per Week

King Street Townhouse Hotel

Reporting to the Spa & Operations Manager

The Spa Supervisor will support the Spa Manager in the day-to-day operation of the Spa and Gym, helping to ensure exceptional guest experiences, high operational standards and a positive, well-organised working environment.

Key Responsibilities

Support the Spa Manager with the daily operation of the Spa and Gym.
Supervise and guide the team during assigned shifts, providing direction and support where required.
Act as the point of contact for colleagues and guests during the Spa Manager’s absence or when delegated.
Assist with duty management responsibilities and ensure the smooth running of the department.
Support the achievement of revenue targets across treatments, memberships, retail and leisure.
Monitor team productivity, stock usage and operational efficiency, reporting any concerns to the Spa Manager.
Ensure all guest interactions reflect the luxury standards and values of King Street Townhouse Hotel & Spa.
Monitor treatment, service, presentation and operational standards, addressing minor issues promptly and escalating matters where necessary.
Help ensure that the guest journey, from booking and arrival through to treatment and departure, is seamless and personalised.
Deliver exceptional treatments and provide professional hosting for spa guests, where appropriately qualified.
Assist with rota planning and resource allocation in line with business levels and operational requirements.
Maintain high standards of cleanliness, hygiene and presentation throughout the Spa, Gym and associated back-of-house areas.
Assist with ordering, stock control and regular stocktaking, reporting discrepancies or low stock levels to the Spa Manager.
Ensure products and equipment are used responsibly and in accordance with company procedures.
Deal with guest feedback and complaints promptly and professionally, escalating issues to the Spa Manager where appropriate.
Support the delivery of product, retail and technical skills coaching within the team.
Promote knowledge sharing, best practice and adherence to departmental Standard Operating Procedures.
Ensure Spa procedures are followed consistently and highlight opportunities for improvement.
Support the induction, onboarding and training of new colleagues.
Contribute to maintaining positive team morale and a collaborative, professional working environment.