About THG Ingenuity

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:

THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.

Commercial Finance Business Partner

Role Overview

We are seeking a Commercial Finance Business Partner to lead the financial review, onboarding and commercial governance of new THG Ingenuity clients. This is a highly visible role that sits at the heart of Commercial, Operations, Solutions and Finance, ensuring client contracts, billing structures and operational processes are accurately translated into scalable financial and system solutions.

The successful candidate will own the commercial finance onboarding process from contract review through to billing implementation, ensuring clients are integrated efficiently, commercially aligned and capable of being billed accurately from day one. The role requires exceptional organisation, attention to detail and stakeholder management skills, with a strong focus on governance, contract management and process improvement.

In addition, the role will lead a team of four finance professionals responsible for revenue accounting, client profitability analysis, inventory finance, forecasting and fixed cost management.

Key Responsibilities

Commercial Review & Client Onboarding

Lead the financial review of new client opportunities and contract negotiations.
Assess commercial viability, profitability and operational implications of new business opportunities.
Partner with Commercial, Solutions and Operations teams to ensure a seamless onboarding process.
Ensure contractual commitments, pricing structures and billing requirements are fully understood and successfully implemented.
Provide financial challenge and insight throughout the onboarding lifecycle.

Contract Governance & Billing Management

Own the review, interpretation and maintenance of client contracts.
Establish and maintain a central contract repository, ensuring commercial terms are accurately documented, controlled and accessible across the business.
Ensure all contractual billing provisions are understood and reflected within operational and finance systems.
Develop robust governance processes to manage contract amendments, pricing changes and renewals.
Act as the key finance contact for contract-related queries and commercial escalations.
Partner with Data teams to automate the billing process.

Systems & Process Development

Work closely with Solutions and Operational teams to develop scalable processes and systems that support accurate billing and revenue recognition.
Drive continuous improvement in onboarding, contract management and billing processes.