About THG Ingenuity

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:

THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.

About the Role

The Senior Ecommerce Manager is a senior commercial leadership role, responsible for setting and delivering the ecommerce trading, inventory and marketing strategy across a client account or vertical.

This role goes beyond front-end ecommerce performance. You will take commercial ownership of how stock, product mix, margin, marketing investment and customer demand come together to drive sustainable growth.

You will lead the development of trading strategies aligned to buying cycles, product launches and inventory plans, ensuring that merchandising, marketing and operational teams are working towards a unified commercial objective.

You’ll be responsible for understanding and influencing stock health, sell-through, stock cover, margin performance and product lifecycle, using this insight to shape promotional strategy, visual merchandising, marketing investment and customer acquisition activity.

Acting as the bridge between the Ecommerce Manager layer and the Head of Ecommerce, you will provide strategic direction to your team while leading senior stakeholders across buying, merchandising, finance, marketing and operations. You will own the commercial narrative for your accounts and have the confidence to challenge decisions where stock, margin or customer demand are not aligned.

Key Responsibilities

Strategic Trading, Inventory & Commercial Performance

Own the overall ecommerce trading strategy for your accounts, with responsibility for revenue, conversion, AOV, COS, ROAS, margin, sell-through, stock cover and inventory health.
Develop trading strategies that are directly aligned to buying cycles, range plans, product launches, seasonal priorities and inventory positions.
Take commercial ownership of stock performance, working with merchandising and finance teams to develop strategies for stock optimisation, clearance, markdowns and margin protection.
Lead cross-functional alignment between ecommerce, merchandising, buying and operations to ensure a unified approach to achieving optimal stock levels and product mix.
Monitor stock depth, width, availability, sell-through and aged inventory, identifying risks and opportunities and translating these into clear commercial actions.
Use inventory insight to influence promotional strategy, product prioritisation, onsite visibility and marketing investment.
Ensure the trading calendar reflects both customer demand and the commercial realities of the buying and inventory cycle.