About THG Ingenuity

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:

THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.

We are currently recruiting for an experienced Hybrid Spa Therapist & Receptionist to join us at King Street Townhouse Hotel. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

This is a part time role - 32hrs per week.

The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. Explore more about King Street Townhouse Hotel here.

Main Duties of the Role

Welcoming members and guests to the spa
Delivering treatments on a hybrid basis
Ensure guests receive a warm welcome to the premises and providing a high level of hospitality, showing guests through to the relaxation areas
Have an in-depth knowledge of all treatments that the Spa offers and be able to explain and upgrade them to the guests
Answering phones from prospective customers and clients, taking reservations
Completing administrative tasks such as filing and photocopying
Responding to requests for help and information
Processing bookings & inquiries
Ensure that all bookings are confirmed and booked in such a way to maximise in revenue
Ensure there are sufficient stocks of laundry and retail products at all times
Ensure relaxation room, pre-treatment room, changing and thermal facilities are kept clean, tidy and fully stocked

Requirements

Problem-solving abilities
Strong communication and interpersonal skills
Excellent customer service skills
Flexibility and the ability to respond appropriately to changing situations
Discretion and sensitivity
The ability to maintain professional standards under pressure
Strong IT skills and knowledge of booking systems and software
Excellent administration and organisational skills

Benefits include

Exclusive room rates for you and your family
20% off dining at our hotel, 50% off at Hale Country Club & Spa
Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
In-person or video GP consultations, discounted prescriptions, and physiotherapy