About THG Ingenuity

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:

THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.

About the Role

The Ecommerce Manager is a core part of the Ingenuity client services team, with end-to-end responsibility for ecommerce strategy and performance across a client account. This is a high-ownership role that bridges trading and marketing - using data and insight to drive growth across the full customer journey, from acquisition through to retention.

You’ll manage budgets, drive the digital strategy and delivery, own the trading calendar, coordinate channel activity, and act as the key day-to-day contact for your client. You’ll be supported by channel specialists across SEO, PPC, Paid Social, CRM, Affiliates, and more - and you’ll be the glue that keeps strategy aligned across all of them.

Key Responsibilities

Trading & Site Performance

Own site performance metrics including conversion rate, AOV, COS, bounce rate, and new vs. returning traffic - using GA4 and THG’s proprietary reporting platform to surface insights and drive decisions.
Build and manage the trading calendar, including promotional plans, key events, and seasonal campaigns.
Monitor and respond to competitor pricing, product, and promotional activity to ensure clients remain competitive.
Identify and execute site optimisation opportunities across product pages, landing pages, category navigation, and UX.
Ensure the site is always up to date with correct offers, banners, new product listings, and promotional content.

Marketing & Channel Management

Act as the central point of contact across all marketing channels - SEO, PPC, Paid Social, CRM, Affiliates, and Influencers - briefing channel teams and ensuring overarching strategy alignment.
Set and manage channel budgets, continuously optimising and reallocating spend based on live performance data.
Partner with creative and content teams to brief and deliver assets for launches, campaigns, and seasonal moments.
Leverage CRM and email platforms (e.g. THG Personify or 3rd party equivalent) to support customer lifecycle and retention activity.
Drive new customer acquisition while identifying opportunities to improve CLV and reduce churn.

Client Relationship Management

Act as the key day-to-day contact for your client, proactively managing performance, expectations, and communications.
Represent the client’s needs internally, ensuring plans are delivered on time and to a high standard.
Contribute to QBRs and monthly reporting, delivering clear and commercially grounded performance narratives.