About THG Ingenuity

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:

THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.

About THG Fulfil

THG Fulfil is a fulfilment solution provided by THG Ingenuity that offers warehousing, fulfilment, and courier management services for e-commerce businesses. We help brands with their digital growth by connecting them with customers worldwide, focusing on cost-effective solutions and customer satisfaction.

Key aspects of THG Fulfil:

Global Fulfilment:

We offer solutions for brands to reach customers internationally, leveraging automation and proprietary software.

Warehousing and Automation:

THG Fulfil's extensive warehouse automation solutions, like the use of AutoStore and Geek+ Goods-To-Person robots, enable efficient movement of goods.

Courier Management:

We provide a sophisticated courier management system to ensure timely and reliable delivery.

Customer Experience:

THG Fulfil prioritises customer experience, with a focus on providing seamless, efficient, and positive interactions throughout the fulfilment process.

About the Role

The Head of Regulatory Compliance & Quality is THG Ingenuity’s senior authority on global product compliance, product safety, and quality assurance across all product categories. Operating at the intersection of Legal, Fulfilment, Commercial and Operational teams, the role provides strategic leadership to protect legal, commercial and reputational interests while enabling compliant, scalable, and commercially viable growth.

Sitting centrally within the Legal team, the role ensures regulatory robustness, governance, and defensibility of THG’s activities. Through a dotted-line relationship into Fulfilment leadership, it also shapes operational execution, warehouse standards, product handling practices, and global market readiness.

This leadership role fosters a culture of practical compliance, balancing regulatory obligations with commercial agility, enabling teams to operate safely and efficiently within complex global frameworks.

Key Responsibilities:

Strategic Leadership & Governance

Define and lead THG Ingenuity’s global Regulatory Compliance & Quality strategy across all categories: food, supplements, beauty, medical/licensed products, FMCG, electricals, toys, textiles, homewares, and general merchandise.
Establish a unified compliance governance model within Legal, with mechanisms to ensure strong alignment with Fulfilment operations.
Act as senior adviser to executive leadership on regulatory risk, market access, product safety, and quality strategy.