Network Engineer

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.

IT at THE ICONIC..

Our IT team keeps our metaphorical lights on when it comes to our tech. We design, implement, manage and support the enabling technologies to keep our hubs and teams operational. We are always working towards enhancing our systems, infrastructure and processes, with our commitment to continuous improvement, to support better performance across the organisation. We are a dedicated group of IT Service Desk Specialists, Business Partners & Systems Engineers and we are here to help all Iconites.

About the role..

Keep the Fulfilment Centre operational by delivering reliable, secure network connectivity for the Warehouse Management System and the picking devices, computers and printers that keep orders moving.

Own network and firewall engineering, while supporting Windows, identity, virtualization and resilience services with the Infrastructure team. Investigate complex issues and maintain secure, reliable connectivity across the Fulfilment Centre and wider business.

Partner with technical teams to deliver safe changes and resolve incidents. Take ownership, document work clearly and share knowledge.

Use AI tools to support research, troubleshooting, analysis, documentation and automation; validate outputs and handle information responsibly.

Participate in occasional after-hours upgrades, maintenance and other changes.

Network design and operations

Design, implement and maintain secure LAN, WAN, Wi-Fi and internet services.
Keep Fulfilment Centre network services available, prioritising WMS-connected devices, computers and printers.
Maintain Documentation, network diagrams, configuration records and operational standards.
Configure and troubleshoot switching, wireless, routing and VPN services.
Monitor network health, respond to alerts, improve resilience and resolve root causes.
Administer and troubleshoot core network services, including DHCP, DNS, Network Policy Server (NPS) and Active Directory Certificate Services (AD CS).
Support on-premises connectivity to AWS, including Direct Connect, EC2 and VPC.

Firewall and network security

Administer and improve Fortinet firewall services, including FortiGate, FortiManager and FortiAnalyzer.
Analyse firewall logs and traffic flows to diagnose connectivity or security issues.
Manage firewall rules in line with approved business and security requirements.
Apply least privilege, segmentation and controlled-access principles.

Infrastructure resilience and site services

Support network availability by working with the teams responsible for virtualisation, backups and site power protection.
Assist with monitoring and troubleshooting Veeam and Hyper-V services where they affect network or infrastructure operations.

AI and workflow automation

Use AI to improve research, analysis, troubleshooting and technical documentation.
Validate AI outputs for accuracy, security and suitability before use or sharing.
Identify opportunities to automate repeatable processes and workflows, including using n8n where appropriate.
AI and automation tools used: Onyx, Gemini, ChatGPT and n8n

Project delivery

Deliver network and infrastructure projects from requirements through implementation and handover.
Coordinate timelines, dependencies, risks and stakeholder communications.
Align project outcomes with operational needs through stakeholder collaboration.

Change, incident and problem management

Deliver network upgrades and configuration changes through established change processes.
Participate in after-hours implementation and support when required.
Assess risks and prepare implementation, validation and rollback plans.