About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

Role Purpose

We are recruiting an Ecommerce Executive to support the day-to-day trading and online performance of THG Beauty’s subscription businesses, with a focus on GLOSSYBOX. Working closely with Ecommerce, Marketing, CRM, Sourcing and Operations, you will help deliver onsite merchandising, promotional campaigns and trading activity to drive an engaging customer experience and support business growth.

You will play a key role in ensuring that onsite content, products and offers are accurate and delivered on time, while supporting performance reporting and using data to identify opportunities to improve commercial results.

Key Responsibilities

Onsite Execution & Merchandising

Support the delivery and maintenance of homepage content, landing pages and onsite merchandising.
Ensure all products, content, pricing and promotional offers are accurate and live according to agreed timelines.
Set up and maintain promotional offers, including checking mechanics, eligibility and customer-facing messaging.
Support the team with onsite updates and resolve execution issues promptly.
Help maintain a consistent, engaging and high-quality customer experience across the website.

Campaign Delivery

Support the planning, setup and execution of ecommerce campaigns and promotional activity.
Work closely with Marketing and CRM to coordinate campaign launches and ensure all activity is delivered on time.
Check campaign assets, links, products, pricing and offers to ensure accuracy before launch.
Monitor campaign execution and support the resolution of any issues.
Maintain strong attention to detail across all promotional and trading activity.

Performance & Reporting

Support daily and weekly ecommerce performance reporting.
Monitor key performance indicators, including Revenue, Gross Profit (GP), Average Order Value (AOV), Conversion Rate (CVR) and Traffic.
Identify trends, risks and opportunities within performance data and share relevant insights with the team.
Support the analysis of campaign and promotional performance to understand what is working well and where improvements can be made.
Use data to contribute ideas and recommendations that support revenue growth, profitability and overall trading performance.

Collaboration & Communication

Work collaboratively with Ecommerce, Marketing, CRM, Sourcing and Operations to deliver trading plans and promotional activity.
Communicate campaign updates, performance insights and execution issues clearly and effectively.
Share knowledge and best practices with colleagues to support team performance.
Build strong working relationships across teams to ensure smooth delivery of ecommerce activity.
Support the implementation of process improvements to improve efficiency and accuracy.