Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

Position Summary

The EHR Analyst will be an integral member of the EHR team. They will provide ‘real time’ support to clinicians and business staff, help work through technical and operational issues, offer superior service and responsiveness to internal customers and work with vendors and members of the EHR team to facilitate fixes/solutions/enhancements to the system. They will update user guides, forms, tip sheets and training materials and assist with system upgrades and test scripts.

Schedule

Monday - Friday, typical business hours

Location

Remote, must be US Based and have the right to work for any employer in the US without restrictions

Compensation Disclosure

Starting salary range between $70,000 - $80,000

Final Compensation offered will be within pay range based on qualifications/experience met for the position

How an EHR Analyst Empowers Recovery

Handle production problem/issues resolution for clinical users
Play a key/lead role in the overall support and optimization of the EHR
Provide ongoing support for physician offices including troubleshooting and problem resolution.
Monitor system activities, identifies issues, resolves problems, and appropriately escalates issues to manager or vendor
Serve as the point of contact for EHR corrections for Providers and Administrators.
Responsible for maintaining a high level of customer satisfaction with end users
Provide reliable tracking mechanics for changes to the EHR
Maintain accurate records of all contacts made and results of inquiries.
Assist clinical and technical analysts researching functionality for new enhancements
Work with Training to update support and maintenance documentation
Provide key knowledge on the development and implementation of standardized, streamlined clinical content
Serve as an information liaison to facilitate communication between clinical providers, technical and operational teams
Lead and/or participate in clinical and functional design sessions and/or workgroups with multidisciplinary teams
Participate in validation testing of new design/build and provide implementation support
Assist in the implementation, design, build, test and maintenance of systems to support clinical and/or financial processes
Assist in EHR build requirements when opening new sites
Contribute in tasks and projects as assigned by management as necessary to help in the development of application test strategies and plans
Effectively communicate the status of tasks/projects and ensure timely and quality delivery of all deliverables
Other duties as assigned

Education Qualifications

Bachelor Degree in Health Information Management, or related field, preferred.

Professional Qualifications

Minimum two years’ experience with Avatar or with another EHR system strongly preferred
Must possess excellent written and verbal communication skills
Must be able to communicate well with clinical staff
Ability to understand and interpret clinical and technical concepts/requirements
Knowledge of behavioral/mental health/clinical workflows required
Self-reliant individual with strong multitasking skills
Experience with medical billing and office operations a plus
Must have excellent follow through and attention to detail
Ability to work under pressure and prioritize work appropriately in a changing environment

Workplace Environment:

Sitting 70-75% and Standing 25-30%.
Bending, twisting, kneeling, stooping or crouching when appropriate, on occasion.
Lift, carry, push or pull up to approx. 30 pounds (supplies, etc.)

Competencies

Strong attention to detail and commitment to quality.
Solid Interpersonal skills with the demonstrated ability to develop and maintain productive relationships.