We believe that communication belongs to everyone. TextNow is redefining how people connect by combining simplicity, intelligence, and accessibility. We’re a team of curious builders using technology to make communication more affordable and powerful for millions of users every day.

Our people should feel the difference too. Getting help with benefits, a leave, or a tricky manager question should be clear, quick, and human.

We’re looking for an HR People and Culture Generalist to be the hands-on HR partner for our US employees and managers, and our People & Culture presence in the San Francisco office. You’ll report to our Principal People Partner.

This is a hybrid role, with at least three days a week in our San Francisco office, including Wednesdays.

What You'll Do

You’ll own the day-to-day of the US employee experience, from someone’s first day to their benefits, their leave and their growth. The job is to solve the problem in front of you, then make the process better for the next person.

You’ll be expected to:

Own US benefits administration: enrollments, qualifying life events and open enrollment, working with our benefits broker and internal teams to resolve issues

Coordinate US leaves, guiding employees and managers through the process and partnering with leave providers and Payroll on documentation and return to work

Deliver a welcoming onboarding experience as the local point of contact for new hires in San Francisco

Build strong relationships with managers through regular one-on-ones, practical guidance and spotting concerns early, partnering with the Principal People Partner on sensitive matters

Be a first point of contact for employees, giving clear, approachable answers on people policies, programs and processes

Keep employee data accurate in our HRIS and handle confidential information with care

Support company-wide performance cycles and engagement programs, and bring our values to life in the SF office

Improve how we work: find the root cause, fix the process, and use data and AI to make it simpler

You Will Be a Match If

You’ve worked hands-on as an HR Generalist or in People Operations, and you like being close to employees and managers

You know US benefits administration first-hand: enrollments, life events, open enrollment and working with providers and brokers

You have working knowledge of US and California employment requirements, and you know when to bring in a specialist

You use sound judgment in sensitive situations and difficult conversations

You explain policies and processes clearly, and you follow through until the issue is resolved

You’re resourceful and comfortable with ambiguity. You’d rather build the process than wait for one

You’re curious about AI and already look for ways to use it in your work

You Might Be a Good Fit If

3+ years of experience in an HR Generalist, People Operations or similar role

You’ve worked at a startup or high-growth company and helped build things from scratch

You’re comfortable using data to find insights that drive action

You care about making every employee feel they belong, in policy and in everyday practice

Compensation

The expected base salary range for this role is:

United States (San Francisco / Bay Area): USD $113,400 - $162,000

Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.

Our goal is to offer a competitive package that reflects the impact and expertise you bring to the team.

AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.

More About TextNow

Our Culture

We’re proud of the culture we’ve built at TextNow, but one of the most common questions we hear is: “How do you continue to sustain it as the world and the company continue to change?”