We believe that communication belongs to everyone. Our mission is to democratize phone service and remove barriers that prevent people from staying connected.

As TextNow continues to evolve, Artificial Intelligence is becoming a foundational capability across our products, operations, and employee experience. Our AI Labs team is responsible for identifying, validating, and scaling AI-powered solutions that create measurable impact for customers and employees.

We're looking for a Senior Software Developer who can help transform AI opportunities into production-ready systems, partner with stakeholders across the business, and accelerate TextNow's adoption of AI technologies.

What You'll Do

Build AI-Powered Solutions

Design, develop, and deploy AI-enabled applications, services, and automations
Build internal tools and intelligent workflows using LLMs, AI agents, and orchestration frameworks
Evaluate emerging AI technologies and rapidly prototype new concepts
Transform proofs-of-concept into scalable production systems

Lead Technical Delivery

Drive architecture and implementation decisions for AI initiatives
Define patterns and standards for AI application development
Balance experimentation speed with security, governance, and operational excellence
Ensure solutions are reliable, observable, maintainable, and cost-effective

Enable the Organization

Partner with business stakeholders to identify high-value AI opportunities
Translate business problems into technical solutions
Consult with teams across Product, Engineering, Customer Care, Trust & Safety, Marketing, Finance, and Operations
Help teams adopt AI capabilities and best practices

Build Internal AI Capabilities

Develop reusable AI services, frameworks, and components
Create integrations with enterprise platforms and business systems
Design automation workflows that reduce manual effort and increase operational efficiency
Contribute to AI governance, evaluation frameworks, and responsible AI practices

Mentor and Influence

Coach engineers and technical stakeholders on AI development approaches
Share knowledge, best practices, and lessons learned
Drive technical discussions and influence the direction of TextNow's AI strategy

What You Bring

Technical Experience

5+ years of software development experience
Experience designing and delivering production-grade software systems
Strong programming skills in one or more modern languages (Go, Python, TypeScript, Ruby, or similar)
Experience with cloud platforms and modern deployment practices

AI & Automation Experience

Hands-on experience building applications with Large Language Models
Experience training custom models
Understanding of prompt engineering, evaluation methodologies, and AI system design
Experience with workflow automation and orchestration platforms
Familiarity with retrieval systems, vector databases, knowledge management, or agent frameworks

Delivery & Collaboration

Comfortable operating in ambiguous environments with evolving requirements
Strong communication skills with technical and non-technical audiences
Demonstrated ability to lead projects from concept through deployment
Ability to identify opportunities independently and drive execution

Mindset

Curious and pragmatic
Strong ownership mentality
Bias toward experimentation and learning
Able to balance speed with long-term sustainability
Excited by solving business problems using technology

Nice to Have

Experience building enterprise AI solutions
Experience with OpenAI, Anthropic, Google, or open-source model ecosystems
Experience with observability and AI performance monitoring
Experience implementing AI governance, evaluation, or security frameworks
Telecommunications industry experience
Experience building internal developer productivity tools

Base Salary Range

The expected base salary range for this role is:

Canada Intermediate: CAD $113,400 - $162,000 annually

Canada Senior: CAD $158,000 – 207,000 annually

Canada Staff: CAD $200,400 – 248,000 annually

Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.