Hi, we're TechnologyAdvice.

Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the world's leading technology brands. Our work spans 30+ media brands and 50+ newsletters, supported by a global team across the United States, United Kingdom, Singapore, Australia, and the Philippines.

We're a remote-first company that values curiosity, collaboration, and growth. We invest in our people, embrace AI and new technologies to improve how we work, and create opportunities for team members to build meaningful careers. Many of our leaders have grown from within, including our CEO, who started here as an intern.

We believe great work happens when people feel connected. Through company all-hands, team events, Slack communities, learning sessions, and in-person gatherings, we create intentional opportunities for our global team to collaborate, build relationships, and celebrate successes together.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

Avani Media is looking for a Client Success Coordinator to own a portfolio of client accounts, deliver an excellent client experience, and grow those relationships over time.

This role combines account ownership, client communication, campaign coordination, reporting, and account growth. You’ll be the primary contact for your assigned clients, responsible for understanding their goals, keeping programs on track, and identifying opportunities to expand their investment with Avani Media.

You’ll work closely with Operations, delivery teams, service partners, and Client Success leadership to ensure campaigns execute successfully. You’ll also turn client feedback, campaign results, and upcoming priorities into relevant recommendations for additional programs and services.

The ideal candidate is organized, responsive, commercially minded, and comfortable taking responsibility for both client satisfaction and account growth. You’ll have support from leadership on complex strategies, proposals, and commercial discussions while remaining accountable for moving your accounts forward.

Location: United States; Remote; Hybrid in Nashville, TN preferred

What you'll do

Own Client Relationships

Serve as the primary relationship owner and day-to-day contact for an assigned portfolio of clients.
Understand each client’s business objectives, target audiences, campaign requirements, KPIs, and upcoming marketing priorities.
Lead regular client communications, status meetings, and campaign reviews.
Set clear expectations around deliverables, timelines, responsibilities, and next steps.
Prepare meeting agendas, document decisions, and ensure commitments are completed.
Build relationships with additional stakeholders to strengthen Avani Media’s presence within each account.
Take ownership of client concerns and coordinate the resources needed to resolve them.

Retain and Grow Your Accounts

Own retention and growth within your assigned portfolio, working toward defined account revenue and expansion goals.
Maintain practical account plans that outline current programs, renewal dates, client priorities, and growth opportunities.
Proactively identify opportunities for additional campaigns, services, audiences, business units, and geographies.
Use campaign performance and client conversations to recommend relevant next steps.
Introduce Avani Media capabilities that address client needs, including lead generation, content syndication, paid media, ABM, intent intelligence, audience activation, and nurture.
Develop proposals and present recommendations, partnering with leadership and subject matter experts as needed.
Follow opportunities from initial discussion through proposal, approval, and campaign launch.
Maintain accurate records of account revenue, expansion opportunities, renewal timing, and expected next steps.

Coordinate Campaign Onboarding and Delivery

Collect and organize campaign materials, including assets, audience criteria, account lists, qualification questions, and delivery instructions.