Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Compliance Auditor to join our team in Cape Town

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For

oInnovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

This position reports to the : Regional Franchise Operations Manager.

Your responsibilities can include

Franchise Management - Independent Contract (IC) Drivers -

Conduct in field Driver Shifting Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents;
Conduct in field Driver Vehicle Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents;
Remove Drivers from shift if they are non-compliant and fail the inspection audits conducted;
Report the results of the inspection audits to the Hub Owners, Hub Managers and Franchise Management Team, detailing areas of focus for attention and corrective behavior;
Report on repeat offenders and institute corrective actions and re-training.

Pick N Pay Takealot Pickup Point (TPP) -

Escalate issues experienced during day-to-day operations;
Weekly support visits to support improved business operations - act as a consultant to the Pick N Pay Store management to drive business success;
Driving the company policies, procedures and brand standards through regular auditing processes;
Monitoring and measuring branch performance and productivity against Service Level Agreement’s (SLA’s) through system checks and reports;
Presenting solutions to solve problems to help drive the momentum and success of the Pick N Pay Takealot Pickup Point customer service offering.

General

Generate reports on your findings in Excel and PowerPoint (or Google Equivalent);
Analyze and report on trends in your areas;
Hold review meetings with the appropriate/respective management team;
Review applicable SOP’s as they become due for review;
Monitor compliance with regards to the applicable SOP’s;
Meet Audit KPI’s;
Support Franchise Managers and Food Compliance Coordinators who are performing audits of their practice in the normal course of their duties;
Ensure processing, compliance and administration duties are completed accurately and timeously;
Take responsibility for matters and work assigned tasks;
Conduct housekeeping audits and any other audits that may be assigned.
Must be willing and able to work the required days/hours for the role
Tuesday to Saturday
11am to 8pm daily

Qualifications and experience

Matric (Grade 12)
NQF Level 4/ Diploma advantages
1-2 Years’ experience in a supervisory role within a Franchise business and/or hospitality industry
Previous operational auditing experience will be advantageous
Must be competent in Microsoft Office or Google Equivalent
Must have a valid driver’s license.

Attributes required

Exceptional organizational and compliance and administrative skills;
Have a keen eye and attention to detail;
Must be able to work under pressure,being able to manage high workloads from time to time;
Must be able to think outside of the box and be proactive in your approach to your responsibilities;
Must be a solutions-oriented and attention to detail individual – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables);
Strong analytical and critical thinking, using data to interpret and make informed decisions that are pragmatic and operationally practical;
Ability to present ideas succinctly, both in writing and verbally;
Versatile and with an appetite to learn from the experience of others and independently through experimentation and research;