We're looking for a hands-on, detail-oriented HR Generalist to join our Global HR team in Washington, DC. Reporting to the Global Head of HR Operations, you'll own global onboarding and support day-to-day HR administration, including employee changes, commission plan administration, and HR systems. The role may evolve as business needs change, you'll own global onboarding and support day-to-day HR administration, including employee changes, commission plan administration, and HR systems.

You'll partner with employees, managers, and cross-functional teams to deliver a consistent employee experience, maintain accurate HR records, and help improve processes across our global organization.

What You’ll Do as an HR Generalist

Global Onboarding & Employee Experience

Own the global onboarding process, ensuring a consistent, organized, and welcoming experience for new employees across regions.
Coordinate pre-onboarding activities with Talent Acquisition, hiring managers, IT, Payroll, and other stakeholders, ensuring new hire information is accurate and all required steps are completed before the employee's start date.
Own and coordinate new hire orientation across regions, manage onboarding communications, and conduct new hire check-ins to ensure a consistent employee experience.
Track onboarding milestones, required documentation, and outstanding actions, ensuring timely completion and resolution of issues.
Identify opportunities to improve onboarding workflows, resources, and the overall new hire experience.

HR Administration & Employee Lifecycle

Process routine employee changes in Rippling, including updates to employee information, job details, reporting relationships, and other employment records, ensuring accuracy and timely completion.
Manage probationary period tracking and follow-up, including manager reminders and completion of required documentation.
Administer Form I-9 and applicable right-to-work verification requirements, ensuring timely and accurate completion.
Coordinate access to required labor law notices for remote U.S. employees.
Maintain employee documentation and support consistent HR processes across regions.

Commission Plan Administration

Prepare, distribute, and track employee commission plans, amendments, and related documentation.
Coordinate with Payroll and relevant business teams to ensure accurate plan administration and timely communication.
Maintain records of employee acknowledgments, outstanding actions, and completed documentation.
Identify opportunities to streamline commission plan administration and tracking.

Employee Support & HR Systems

Serve as a point of contact for routine employee HR inquiries, providing timely guidance on established policies, processes, and HR systems.
Monitor HR support tickets, resolve routine requests, and coordinate with the appropriate HR team members on more complex matters.
Assist employees and managers with Rippling navigation and HR self-service resources, escalating technical issues as needed.
Maintain and update employee-facing HR content on internal intranet, ensuring resources remain accurate and accessible.

Process Improvement & Global HR Initiatives

Maintain and improve HR process documentation, checklists, templates, and standard operating procedures.
Identify opportunities to streamline administrative workflows, improve data accuracy, and enhance the employee experience.
Support global HR initiatives, system enhancements, and operational projects in partnership with the Global HR Operations team.
Perform other HR duties as needed, consistent with the level and scope of the role.

Key Skills:

2-5 years of HR Generalist, HR Operations, or People Operations experience.
Working knowledge of U.S. employment law and HR compliance requirements.
Strong experience working with HRIS platforms; Rippling strongly preferred.
High degree of accuracy in maintaining employee documentation and HR data.
Strong communication and customer-service orientation with the ability to build trust across cultures.
Strong organizational skills and ability to manage multiple tasks while maintaining attention to detail.