Burg Children’s Dentistry & Orthodontics is seeking a friendly, organized, and patient-focused Patient Coordinator to join our team. Our practice is committed to providing exceptional pediatric dental and orthodontic care in a welcoming, family-focused environment. The ideal candidate is dependable, personable, and passionate about creating a positive experience for children, teens, and their families from their first interaction with our practice through their ongoing care.

Website: Burg Children's Dentistry & Orthodontics

What You'll Do

As a part time Patient Coordinator, you will serve as an important point of contact for patients and families while supporting the front office and clinical teams. You will help ensure appointments are scheduled efficiently, patient information is accurate, and families receive clear and compassionate communication throughout their care experience.

Your responsibilities will include

Greet patients and families and provide a warm, welcoming experience

Answer phones, respond to patient inquiries, and communicate professionally with patients and families

Schedule, confirm, and coordinate patient appointments

Manage appointment reminders and help maintain an efficient and productive schedule

Check patients in and out and collect required paperwork and documentation

Verify and update patient demographic and insurance information

Review treatment costs, financial expectations, and payment options with patients and families

Collect patient payments, co-payments, and other applicable balances

Coordinate with the clinical team to support smooth patient flow and appointment preparation

Assist with treatment plan scheduling, follow-up appointments, referrals, and other patient care coordination needs

Address patient and family questions or concerns and escalate issues to the appropriate team member when needed

Maintain accurate and complete patient records and documentation

Help maintain a clean, organized, and welcoming front office environment

Participate in staff meetings, training, and practice improvement initiatives

Perform other duties and responsibilities as assigned by management

Preferred Qualifications

Previous experience in a dental, medical, or healthcare office preferred

Previous patient coordination, scheduling, or customer service experience

Experience with dental practice management software is a plus

Strong communication and interpersonal skills

Excellent customer service skills and a professional demeanor

Strong organizational skills and attention to detail

Ability to multitask and prioritize responsibilities in a fast-paced environment

Experience working with children, teens, and families is preferred

What Makes You Successful

You are friendly, dependable, organized, and comfortable interacting with children, parents, and team members. You understand the importance of creating a positive first impression and providing consistent, compassionate service throughout the patient experience. You communicate clearly, pay close attention to detail, and are able to manage multiple priorities while maintaining a welcoming and professional environment. You work well as part of a team and take initiative to help ensure the needs of patients and the practice are met.

Why Join Us?

Join an established pediatric dentistry and orthodontic practice serving children, teens, and families

Work in a fun, welcoming, and family-focused environment

Make a meaningful impact by helping patients feel comfortable and supported

Work alongside a collaborative clinical and administrative team

Opportunities for continued learning, training, and professional development

Be part of a practice focused on providing exceptional patient care and creating positive dental experiences