Brentwood Pediatric Dentistry is seeking a friendly, organized, and patient-focused Patient Coordinator to join our team. Our practice is dedicated to providing exceptional pediatric dental and orthodontic care in a supportive, welcoming environment where patients and families feel comfortable and respected. The ideal candidate is dependable, compassionate, and enjoys working with children, teens, adults, and families while creating a positive experience from their first interaction through the completion of their care.

Website: Brentwood Pediatric Dentistry

What You'll Do

As a Patient Coordinator, you will serve as an important part of the patient experience, supporting both our pediatric dentistry and orthodontic services. You will help families navigate scheduling, insurance, treatment information, and the overall flow of their visits while working closely with both the front office and clinical teams.

Your responsibilities will include

Greet patients and families in a warm, professional manner

Manage scheduling for pediatric dental and orthodontic appointments, including cancellations and rescheduling

Confirm upcoming appointments and send appointment reminders

Answer incoming calls and assist patients and families with general questions

Coordinate patient check-in and check-out processes

Schedule pediatric dental exams, cleanings, treatment appointments, orthodontic evaluations, and follow-up visits

Communicate appointment and treatment information clearly with patients and parents/guardians

Verify insurance information and assist with general dental and orthodontic insurance questions

Assist with treatment estimates, payment options, and other financial information

Help coordinate orthodontic consultations and treatment appointments

Communicate with the clinical team to support efficient patient flow and scheduling

Maintain accurate patient records and protect confidential patient information

Assist families with questions regarding treatment plans and next steps as directed by the clinical team

Help create a calm, welcoming environment for children and families, including patients who may be anxious about dental care

Maintain an organized and professional front office

Follow HIPAA, privacy, and practice policies and procedures

Perform other administrative duties as assigned

Preferred Qualifications

High school diploma or equivalent

Previous dental, orthodontic, medical, or healthcare office experience preferred

Experience working with children and families is a plus

Familiarity with dental or orthodontic practice management software preferred

Knowledge of dental insurance and general financial processes preferred

Strong customer service and communication skills

Excellent organization and attention to detail

Ability to multitask and prioritize in a fast-paced environment

Comfortable communicating with children, teens, adults, and parents/guardians

Professional, dependable, and team-oriented attitude

Ability to remain calm, patient, and compassionate when assisting families with questions or concerns

What Makes You Successful

You are someone who creates a warm and welcoming experience for every patient and family. You understand that the Patient Coordinator is often the first and last point of contact and take pride in making each interaction positive and professional. You are organized, detail-oriented, and comfortable balancing scheduling, patient communication, insurance, and financial responsibilities across both pediatric dentistry and orthodontics. You communicate clearly, work well with a team, and understand the importance of helping children and families feel comfortable, informed, and supported throughout their care.

Why Join Us?

Join a dedicated pediatric dental and orthodontic team focused on exceptional patient care

Work in a supportive, welcoming, and family-focused environment

Support patients ranging from young children to teens and adults

Be part of a practice providing comprehensive pediatric dental care and orthodontic services