Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.

At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.

Spaulding Ridge is seeking a transformational Chief Operating Officer (COO) to lead Client & Delivery Operations and evolve the global operating model that turns demand into exceptional client outcomes. Reporting directly to the Chief Executive Officer and serving as a key member of the Executive Leadership Team, the COO will initially prioritize evolving the delivery model and advancing the strategic and operational priorities outlined below, before ultimately assuming full leadership and ownership of the firm's client delivery functions. The role's mandate encompasses client delivery operations, practitioner leadership, delivery economics, and operational execution, including service-line performance, delivery excellence, client health, resource and capacity management, global delivery strategy, talent supply, and Revenue Operations.

This executive will play a pivotal role in shaping the future of Spaulding Ridge by building an AI-enabled, globally integrated delivery organization that accelerates client value, strengthens profitability, and creates durable competitive advantage. The COO will partner closely with leadership across commercial, finance, talent, technology, and transformation functions to ensure the firm is positioned to scale while maintaining a world-class client experience.

The ideal candidate will bring enterprise-scale leadership experience within professional services or consulting environments, a proven ability to design and scale modern delivery organizations, strong commercial and operational acumen, and a track record of developing high-performing leaders and operating models. Success in this role will require a builder's mindset, exceptional organizational influence, intellectual curiosity, and the ability to translate ambitious vision into measurable business outcomes.

Responsibilities

Prioritize evolving the delivery model and advancing the other strategic and operational priorities outlined below, then ultimately assume full leadership and ownership of the firm's delivery functions and performance. This accountability will encompass client delivery operations, practitioner leadership, delivery economics, and operational execution—including service-line execution, delivery quality, resource utilization, capacity planning, staffing effectiveness, gross margin performance, and operational excellence—to translate sold work into exceptional client outcomes.
Design and evolve a modern, AI-enabled delivery model that leverages intelligent workflows, innovative talent strategies, and emerging technologies to improve quality, speed, scalability, and economic performance.
Build and expand Spaulding Ridge's global delivery capabilities, identifying new talent markets, workforce models, delivery centers, strategic partnerships, and ecosystem opportunities that enhance delivery capacity and competitive differentiation.
Develop and coach Practice Leaders and Managing Directors to operate as accountable business leaders with ownership for client outcomes, team development, delivery excellence, and profitable growth.
Partner closely with the Chief Commercial Officer to align sales and delivery operations, support strategic pursuits, strengthen client relationships, and ensure successful realization of client commitments.
Build and lead Revenue Operations, including CRM strategy and governance, forecasting infrastructure, pipeline management, reporting frameworks, data integrity, and end-to-end commercial processes.