At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

About the Role

We are seeking an experienced and hands-on Director, Salesforce CRM to own the strategy, roadmap, and delivery of our Salesforce platform across the Lead-to-Opportunity, Partner Relationship Management (PRM), and Quote-to-Cash domains. This is a senior leadership role with deep functional expertise in Salesforce Sales Cloud and CPQ, accountable for both the long-range platform vision and the quarter-over-quarter execution that delivers it.

You will lead a team of product managers, business systems analysts, and administrators, and direct an IT offshore delivery organization, while remaining close enough to the platform to design solutions, resolve escalations, and challenge technical trade-offs. This is a unique opportunity to modernize the end-to-end revenue technology stack, including the implementation of new CPQ solution such as Salesforce Revenue Cloud (RCA), and to drive measurable growth in pipeline velocity, quote accuracy, and partner-led revenue.

You will operate as the primary technology partner to executives across Sales, Channel/Partner, Sales Operations, Marketing, and Finance, translating go-to-market strategy into a CRM platform that scales with the business.

Key Responsibilities

Salesforce Sales Cloud & CPQ Ownership

Own the Salesforce Sales Cloud and CPQ platform end to end, architecture direction, functional design, roadmap, enhancements, and continuous improvement
Serve as the executive-level subject matter expert for Sales Cloud (accounts, contacts, leads, opportunities, forecasting, territory and quota management) and CPQ (product configuration, price rules, discounting and approval workflows, quote templates, amendments and renewals, order generation)
Establish and enforce platform standards for data model design, automation, security model, and technical debt reduction across a heavily customized Salesforce org
Drive quoting accuracy and cycle-time improvements in partnership with Sales Operations, Deal Desk, and Finance, removing friction from complex, multi-product and channel deals'
Own platform capacity, licensing, and vendor relationships across the Salesforce ecosystem and connected solutions
Own the top-of-funnel to opportunity process: lead capture, enrichment, scoring, routing, qualification, conversion, and account/contact hygiene
Own the PRM platform such as Imparnter or Salesforce Partner Commities, and partner-facing experience, including partner onboarding, tiering, deal registration, co-sell and co-marketing workflows
Lead the transformation of the Quote-to-Cash process and the implementation of a modern revenue platform such as Salesforce Revenue Cloud (RCA)
Define the target-state architecture and migration path from existing CPQ (Salesforce CPQ / Steelbrick, Apttus/Conga) to the future revenue platform, including phasing, risk, and cutover strategy

Strategy, Roadmap & Governance

Own and execute a minimum four-quarter rolling roadmap of CRM business capabilities, sequenced and prioritized with functional leadership
Build and run the intake, prioritization, and governance model for CRM demand, with transparent criteria, business cases, and measurable outcomes